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Business Profile

Tobacco Store

Tobacco & More

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday June 12th 2025 we went into this establishment and attempted to purchase 2 cartons of Seneca full flavors 100s and a carton of Newport 100s. When we swiped our bank card the transaction came back as decline even though the transaction was showing on hold in our bank account. 2 days later. We were denied leaving with the products we attempted to purchase Saturday June 14th, the transaction now shows as completed in our bank account and we are now out $183.22. We have made several attempts to contact **** the clerk who handled the transaction through his personal phone number he gave us in case this happened and also attempted to contact the owner **** with zero response, only to be told “I will look into his” 12 hours later, and no response has been received. I believe that **** is a thief and pocketed the 183.22 for his own personal use there no other reason to explain why he refuses to either refund us or give us the products that we attempted to purchase initially.

    Business Response

    Date: 06/23/2025

    To Whom It May Concern,This is in response to the complaint submitted by Ms. ****** **** regarding a transaction attempt at our Broadway location on June 12, 2025.After reviewing our internal Clover POS records and batch settlement history, we confirm that the transaction in question for $183.22 was declined at the time of the attempt. Please see the attached receipt screenshot clearly marked as "DECLINED", with no authorization code, and the payment method listed as "KEYED."As per our store policy and payment processing norms:No products were delivered as the payment was not approved.Declined transactions are not settled, and no funds are received by our business for such attempts.If the charge later shows on the customer’s statement, it is most likely an authorization hold or processing error on the bank or **** side.We strongly encourage the customer to:Contact their card issuer or **** support to dispute or reverse any pending/duplicate authorization.Share the bank statement only if a completed charge is confirmed with a settled transaction ID. We’ll be happy to verify that with our processor if needed.We assure you that neither our staff nor our business intended to withhold any amount or products. We take such matters seriously and are open to cooperating in resolving the issue through proper channels.Thank you for the opportunity to clarify this situation.Sincerely,Kash DOwner, Tobacco & More – BroadwayEmail: **************************Phone: ###-###-####.

Tobacco & More is NOT a BBB Accredited Business.

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