We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Concierge Service

The Front Desk Belle, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concierge Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2024

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    With a check dated March 25,2023 we contracted with the business stated, to rent a condo in ********** ******* ** **** *** ****** *** Our check was cashed, A final payment was due November 1, 2023. We sent that check out October 12, 2023. The second check was not cashed as of January 8, 2023. We have tried repeatedly to contact Kathy Larlee with no success. We sent a certified letter asking her to contact us. She received and signed for the letter on December 30, 2023 but as on today has not contacted us. The reservation ID is ********. The property number is *******. We stopped payment on the second check on January 8, 2024. We are asking that our deposit of $3,000.00 be returned.

    Business Response

    Date: 02/13/2024

    Thank you for bringing this matter to our attention. We appreciate the opportunity to address it.Regarding the matter in question, we would like to provide some clarification on the payment process and communication with the renter. The renter initially expressed a preference to rent directly to avoid additional fees associated with the vacation rental website. They submitted the first payment, but unfortunately, the final payment of $3000 was not received by the agreed-upon due date.Despite our efforts to communicate and resolve the issue, the final payment was not remitted as promised. The renter claimed to have sent the payment via check, but it was not received or processed. They never sent a replacement check, as Mrs. ***** agreed she would if it had not been received and cleared their bank within a few days of our October phone conversation. As per our strict cancellation policy, which requires cancellations to be made at least 60 days before the reservation date, the renter did not pay the balance of $3000 or cancel their reservation within the stipulated timeframe.As a result, the outstanding balance of $3000 remains unpaid, and they left a message that they were canceling the reservation. The initial payment is nonrefundable.Thank you for your attention to this matter.

    Customer Answer

    Date: 02/13/2024

    I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Kathy Larlee is not being truthful. As you can see from the letters we sent her. (See attachments) All communication has our phone numbers, emails, and home address. She never reached out to us, in fact we tried on the following dates to contact her by phone. She never answered her phone and never responded to our messages to contact us. We called her on 11/15/2023, 12/01/2023, 12/6/2023, 12/7/2023, 12/12/2023, 1/2/2024, 1/6/2024. In addition we sent a certified letter that Kathy Larlee singed for on 12/30/2023. In that letter we asked her to respond to us because we sent our second check on 10/12/2023 but it was never cashed. In that same letter we stated that if she didn't respond we would have no other choice but to stop payment on the second check and asked for a refund of our $3,000.00 deposit.  As far as a 90 day cancellation policy, we were never informed of this policy. We only stopped payment on the second check when she refused to respond to us.

    Regards,

    **** *****

The Front Desk Belle, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.