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Business Profile

Fence Contractors

Easter Fencing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Easter Fencing installed our fence in November 2017. The gate on the left side of the house ( when facing the house) was installed improperly as the end of the gate had to be "lifted" to connect and lock in place. As soon as we discovered this we asked Easter Fence to repair as it took a lot of effort to lift and lock and we were afraid it would not lock and become a safety hazard for children and animals. We notified Easter Fencing on numerous occasions both by phone and text and got the same answer " we are coming to fix it". Fast forward to this year, the gate actually broke from all of the lifting. We contacted Easter again on July 10 that the gate broke because of the lifting. We were told Easter would fix it. It is now 5 months, as of December 15,2023, since we contacted Easter with multiple text messages and phone calls from July through October 2023, the gate is still broken. We are asking for the gate that was improperly installed in 2017, and broke because of that installation in July 2023, to be repaired. We have the string of text messages dating back to June 2018.

    Business Response

    Date: 12/22/2023

    We have contacted the customer and ordered a new gate to replace the one that is broke. We have told them that once the manufacturer has built the gate we will be there the next day to replace it with the damaged one.

    Customer Answer

    Date: 01/04/2024

    I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    Hi, While I appreciate the note that says the gate was ordered, the complaint will not be resolved until the new gate is installed. This vendor has a history of promising to do something and not doing it, thus I can’t say “ resolved” until the work is done. Thank You

    Regards, ******* *******

    Business Response

    Date: 01/05/2024

     I can get the manufacturer to send me a letter stating that the gate is in production with Complaint's name on it. We have every intention of installing the new gate. 

    Customer Answer

    Date: 01/25/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards, ******* *******

Easter Fencing is NOT a BBB Accredited Business.

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