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Business Profile

Window Installation

Windows Direct of Cana VA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 24, 2015 I purchased and paid for the installation of 8 Low-E Glass w/Argon Gas windows that have a lifetime warranty against obstruction of vision between the glasses. I have some obstruction in two of the windows and one window that doesn't slide up and down properly. I have made 4 calls to the Windows Direct office at the number I have provided you ( it is the number on my receipt and contract and the internet) on different days at different times and nobody answers and there is no option to leave a message. I have also made 4 calls to the field representative at the time of purchase. His name is ***** at ###-###-#### and this still his number. He never answers either but you can leave a message which I have done each call. I can't understand what he says when the message recording first picks up to determine if he is still with the company or not. He returned my call the first time I called but I missed his call. I have since called 3 more times but he doesn't return the call. I just want someone to come examine the 2 obscurities and the difficult to open window and see if they can help but can not make any contact with them.

    Customer Answer

    Date: 07/05/2023

    To BBB, I don't understand what it is you want me to do. I feel like I explained it all very well in my explanation of other. I want a representative from Windows Direct to come to my home and address problems with some of my windows and I can not get anyone to answer my repeated calls to their office.

Windows Direct of Cana VA, Inc. is NOT a BBB Accredited Business.

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