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Business Profile

Towing Company

Jacobs Garage & 24Hr Wrecker Service
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Jacobs Garage & 24Hr Wrecker Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jacobs Garage & 24Hr Wrecker Service has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December the 9th 2024 this garage sent a tow truck to pick up my 2020 GMC Acadia because the electric park brake was stuck on and the vehicle would not shift out of park. This has happened before in the winter of 2023 so I knew it would need to be towed and serviced. The garage secretary, ****** was very unreliable. Dodging phone calls and asking me to call back on days and times she was not available to answer my calls. Finally after nearly 4 weeks on 12/26/24 we received my car back. ****** advised me at that point that several lights had popped up on my dashboard since the serviced my car and the mechanics there did not know how to remove them. One of those lights was a message "SERVICE TRANSMISSION NOW unable to shift soon". This message pops up on my dashboard every 10 minutes with an alarm. I kindly asked them if they know why this message is popping up. ****** called the mechanic to come to the front office he was very defensive and made sure to let me know he did not cause any other issues to the vehicle. I want this issue rectified and not at my own expense. Your secretary clearly stated there are warnings popping up on my dashboard after they serviced my car. If you do not know to correct this like she stated then you need to pay to have a more senior mechanic or garage correct this.

      Business Response

      Date: 01/25/2025

      On December 9, 202 Mrs. ******* ******* called the office to see if we could come and get her vehicle and work on the vehicle. She stated that her 2020 GMC Acadia electric park brake was stuck on the vehicle and it would not shift out of park. Said that the exact thing happened last year and it happened again and wanted us to check it and see what was wrong with it. I informed Mrs. ****** that it would be after the holidays before we would be able to get the vehicle in the shop to look at it. She was fine with that. She just asked that we call her when the mechanic was able to look at the vehicle and figure out what was wrong with it. I told her I would give her a call as soon as the mechanic knew what was wrong with her vehicle that way they would know what needed to be fixed and how much the part would cost. I never ignored any calls from Mrs. ******* I always answer the phone and if I do miss a call its because I was on another call but I always return all the calls. The only time that I asked her to call me back or told her I could call her back is when I had to leave the shop to do a few errands. She said that was fine that she would just call me back the next day. I never told her that there was several lights that had popped up on the dashboard. I did inform her that the light that was already on her car when it was brought to us was still on. She said that it would be fine it would go off in a couple days. That was the only light that was on the vehicle when they came to pick it up. I only talked to Mrs. ******* on the phone she was never at our office on the inside I have never seen her. When her husband came to pay the rest of their bill because I set it up for a payment plan so they could get the car in the first place. He is the only one that has had interaction with us in person. He was pleased with the car he did inform us of the new light that came on that said service transmission now unable to shift soon. The work the mechanic did was not close to the motor or anything to do with the car not being able to shift soon. I did call the mechanic in to the office to talk to Mr. **** ******* (husband) about what could cause that light to come on. The mechanic told Mr. **** ******* that he could scan the vehicle and find out what the codes was that could be causing the light to come on. Mr. **** ******* was informed that he wouldn't be charged anything for us to scan the vehicle and see what was causing the light to come on. The mechanic told him that he could bring it back the next day. Mr. **** ******* said he couldn't bring it back the next day but he would try and bring it back by the shop one day the next week to have it scanned. There was also 2 other people that was in the office when the mechanic and myself talked to Mr. **** *******, he seemed pleased with the work that was done on the vehicle and even said he would bring it back by to have it scanned. He never said anything else about having a problem with the car or with the service we had gave them. The only thing that Mrs. ******* or Mr. **** ******* paid for was for the park brake sensor and the labor. They was not charged for anything else.

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