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Business Profile

RV Rentals

Spigus LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Rentals.

Complaints

This profile includes complaints for Spigus LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Spigus LLC has 2 locations, listed below.

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    • Spigus LLC

      7700 Bull Run Dr Centreville, VA 20121-2580

    • Spigus LLC

      6209 Stonehunt Pl Clifton, VA 20124-2332

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Transaction date: 6/27/2022 - 7/9/2022 Amount paid : $5,442.96 Service committed: RV in working condition (as advertised)Nature of dispute: 1) Severe safety concerns (list below), 2) Multiple equipments/appliances failure/malfunction (list below and per ****** Review link below), 3) False advertising (none of the safety concerns/equipment malfunction was communicated to customer prior to pick up), 4) Lack of customer service, reluctance to help resolve issues during rental period and refusal to acknowledge issues, 5) Inflammation/attempt to blame it on the customer in response to customer's ****** Review Business' attempt to resolve the issue: 1) Nominal refund of $300 to compensate non-working toilet for 12 days and refund of cleaning fee during pick up 2) Absolutely no other attempt by business to resolve issues during or after the rental period Account number: Rental Agreement #*************. Customer # ********* Desired resolution: Total compensation sought $10,550 (additional rental car expense incurred $200, missed first day camp fee $100, additional laundry and cleaning supply cost $50, compensation for safety issues and inconvenience $3,000, compensation for customers' time spent during and after vacation on unexpected RV issues, legal consultation, BBB filing, 30 hrs x 2 people x $120/hr = $7,200)List of safety issues (1-6) and equipment malfunctions (****): 1. ********************* itself by 6 inches 2. Missed camp site had to sleep in parking lot 3. Dashboard light off 4. Headlight shattered 5. 1.5 ft crack in window 6. Oil change light on 7. Toilet does not flush 8. All water gauges not working 9. Washer dryer not working 10. Water heater fault ****** review link (see"Reviews" -> look for review by "******************") ***********************************************************************************************************************************************************************************************************

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    Spigus LLC is NOT a BBB Accredited Business.

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