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Business Profile

Design Contractors

Gordon

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Gordon's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gordon has 2 locations, listed below.

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    • Gordon

      4501 Daly Dr Ste 100 Chantilly, VA 20151-3707

    • Gordon

      4501 Daly Dr Ste 200 Chantilly, VA 20151-3707

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/03/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been billed by the Town of ******* for questions that they direct to their unofficial town engineer, ***************************, who works for the engineer firm of Gordon since submitting a plan of development for a horse riding ring on my property beginning in June of 2021. I have hired my own engineering firm in order to develop plans to submit to the Town of ******* and FFX County, but the town of ******* consults *************************** from Gordon and bills me for his time. Gordon then sends invoices not only to the Treasurer of the town of ******* but also to the Planning Commissioner. I have received multiple invoices for the same services, for services that I have already paid for, etc. I am asking for Gordon to send me a detailed accounting and proof of services provided at this point and to rectify past invoices with amounts I have already paid. Most recently, beginning in June of 22, the Planning Commissioner for the Town of *******, *******************************, emailed me 3 invoices that she said Gordon told her were not paid. She forwarded invoices dated back to 8 July 21, 11 Jan 22, and a new one for April 22. The Town had sent me their own invoice on behalf of Gordon on the day before my preliminary use permit was approved (see 1st attachment), and I received an email indicating that they would not approve my permit until all invoices from Gordon were paid as of 2 Feb 22 and that was done (proof of payment through 2 Feb is 2nd attachment). Please note that Gordon's own invoices state, "for ************ Services through [a certain date]." I paid for all services due to Gordon through the end of January 22 on 2 Feb 22, the day after receiving the 1 Feb invoice via email and on the date that the Town of ******* approved my preliminary use permit. I do not owe the amounts sent yet again from Ms. * on behalf of Gordon in June of 22 for invoices dated 8 July 21 and 11 January 22. I paid the last April 22 invoice on 30 Aug and have paid in full for services thru March 22

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