Complaints

This profile includes complaints for Jenkins Restorations's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Jenkins Restorations has 26 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Jenkins Restorations

  3750 Centerview Dr Chantilly, VA 20151-3200

• 

  Jenkins Restorations LLC

  5215 Linbar Dr Ste 203 Suite 203 Nashville, TN 37211-1019

• 

  Jenkins Restorations

  3370 Peoria St Ste 204B Aurora, CO 80010-1407

• 

  Jenkins Restorations

  7801 N Robinson Ave Ste D3 Oklahoma City, OK 73116-7725

• 

  Jenkins Restorations

  340 Hill Carter Pkwy Ste F Ashland, VA 23005-2324

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recommended Jenkins Restoration by ****. My spouse is Active-**** and was deployed. I was trying to handle everything but came into an issue with 1) ********** ******** cancelling a contract without explanation on the day I logged in to sign it and 2) despite me using phone calls as my primary method of communication, I was not called. Moreover, I tried to work it out with the company and get the work done and have paid them my deductible for the entire job, they sent emails despite phone calls being the primary method to contact me which for some reason I did not receive in a timely manner. I had been working with **** and the mortgage company to correct all the name issues and with that resolved, Jenkins restoration had not called me to arrange signing the check or to inform me that my wife, again who was deployed, did not respond to their emails. I feel discriminated against as ******** by this company now, as it was after my name was officially changed, *********** ************ cancelled the contract initially and when I tried to contact them to obtain a solution, he refused to tell me why he did that. There are other names I can post, but I am hoping that Jenkins Restoration wishes to salvage situation, as I had been calling every other week trying to see if the checks had been received so they could give a new contract for us to legally sign, and we could proceed. The agents at Jenkins I spoke with and I had no clue that ********* ***** had yet again cancelled the contract. When I spoke with **** the last several times, I was asked if I were still choosing to proceed with Jenkins and with the knowledge I had at that time, including earlier today, I said yes. They started a job, and they should finish it. I am so stressed out over having my house repairs incomplete for almost a year now due to lack of clear communication...a simple phone call to inform me of what was the current status.

  Customer Answer

  Date: 12/07/2023

  I made a name mistake.  ****** was not the individual, it was ****** **********  ****** was helpful.  I'm sorry about stating the wrong name.

  However, ********* ***** called me and despite having given him the corrected name info in September and ensuring that the names were corrected in our insurance and mortgage, he never sent a new contract for the rebuild portion of the job.  Moreover, he claimed that I was a threat to his workers because I was emotional in voicemail when I was breaking down due to not having the issues resolved.  They are still not resolved and since they spammed me with email messages earluer in the year, I had no idea which email was for which portion of the work.  I had stated over the phone many times that phone calls were the primary connection for me, but they sent emails anyhow and did not follow up with phone calls.  I wish they had communicated better rather than assume that emails are instant and always connect.  When a customer calls on the phone, they are not using email!  I was told that I had not communicated, but I have my call logs which I called several numbers over the last months.  I still feel that this handling is unprofessional.  Moreover, he refused to talk with my spouse, whose name is the primary on the account, now that she is back from deployment in place of me!

  Business Response

  Date: 12/11/2023

  Jenkins Restorations requires a signed contract before starting restoration work or services. This customer has failed to sign a contract of work on 4 occasions from March 2023 to September of 2023.

  The original contract was sent mid-March 2023 and went unsigned for 2 weeks, in which case Jenkins Restorations canceled the contract. Jenkins Restorations was still accommodating in starting over with the contract to move the process along for this customer. Jenkins also met onsite with this customer to discuss the work and stated that we could not start the work without a signed contract.

  In September 2023, Jenkins still did not have a signed contract and our customer was unresponsive. September 7 is the only time Jenkins was notified of the legal name change needed by ****. **** stated that the names on our contract must match the legal names of each policyholder. The names provided to Jenkins Restorations by **** did not match what the customer was requesting on the contract, so Jenkins was awaiting clarification from the customer, to which the customer was unresponsive until December 2023. If the customer had provided the current legal names at that time and signed the contract, Jenkins would have started our work.

  Because of continual failure to sign the contract, Jenkins Restorations has canceled the contract each time and will not be completing the work. We stated to the customer on 9/8/2023 that we would need this final contract signed by the end of the week or we would not be moving forward with this work and would be canceling the contract. The customer was unresponsive until December 2023, in which case, we canceled the unsigned contract and will not be going back to contract with this customer. We called this customer on 12/7/2023 to explain and discuss why we canceled the contract. Their hostile voicemail left on 12/6/2023 has left Jenkins unable to move forward due to concerns of potential hostile treatment of our subcontractors and personnel.

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Jenkins Restoration for pipe burst-related floor repairs in January, per the recommendation of our Insurance. We paid our bill on time and in full. Yet, nine months later, on September 7th, you informed us we owed you $657.74. This morning, at 10:44 AM, you again informed us the amount owed was $657.74. Yet on the bill you've sent us, the total is listed as $805.95. Additionally, after reviewing your "FINAL DRAFT" document for our floor repair, I discovered we were charged for a vapor barrier: However, when the work was being performed, I noticed floor paneling was being installed with no vapor barrier under it whatsoever. I was informed by the contractor that no vapor barrier was necessary. Why was I charged for a vapor barrier that was never installed? We could easily peel up the flooring downstairs to prove there is no barrier. I would like a refund for this as well. Was this charge simple carelessness, or deliberately fraudulent? It is unfathomable how your idea of an itemized bill containing all credits and debits on our account is a 7-month-old PDF entitled "Rough Draft," prepared by Nationwide, not you. My wife has sent you countless questions regarding this manner via email which you flatly ignored. It is regrettable how you have represented your business. The contractor, Jack, was honest, communicative, and helpful throughout the repair process. We would happily have hired him again for future work that needs to be done on the house. I would appreciate your prompt response with regard to this matter and a timely resolution of this nine-month saga. Sincerely,*****************************************

  Business Response

  Date: 10/10/2023

  Jenkins Restorations has been made aware of this customer's issue and is working with this customer to address their concerns and issue a resolution. Members of the Jenkins team have been in contact with this customer to discuss solutions.

  Customer Answer

  Date: 11/04/2023

  Jenkins has resolved the issue to my satisfaction, please remove my complaint :)

  Business Response

  Date: 11/06/2023

  Jenkins Restorations has been in contact with this customer over how to reach a resolution of this issue. We have correspondence showing that we resolved this customer's complaint by agreeing to issue a credit for the remaining balance of the mitigation work.

• Initial Complaint

  Date:08/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family home had a leak in the upstairs bathroom toilet in December 2022. This led to extensive water damage in the upstairs and downstairs bathrooms. My insurance ****, recommended Jenkins Restoration to take care of the issues and restore our home. Jenkins came in and did the water mitigation and restoration. Upon moving back into our home there was a seemingly new leak coming from the bathtub pipes causing water damage to the newly renovated downstairs bathroom. The pipe that is under the tub had a large, quit noticeable hole in the pipe. If Jenkins had brought attention to the hole in the pipe and not worked around it and left the hole then put drywall up, this 'new' issue wouldn't have happened. They also didn't clean up their work and left our home dirty and dusty for a week after we were allowed to move back into our home. They left the railing off of the wall in the stairwell and some minor cosmetic things weren't done before we moved back into our home. Despite them telling us our home was 100% ready to live in again. A few outlets weren't working and the plates were left off, until about a week after we'd been moved back in. Our family hasn't been able to use the upstairs bathroom since December 2022, because of the initial water damage and Jenkins overlooking the hole in the pipe. We'd just like the hole in the pipe fixed and the new drywall put back up so there isn't a huge hole in our downstairs bathroom leading into the crawl space.

  Customer Answer

  Date: 08/20/2023

  I’m sorry the complaint is for Jenkins Restoration in Colorado Springs, Colorado 

  Business Response

  Date: 10/10/2023

  Jenkins Restorations contracted with this customer and **** to complete General Contracting, Water Mitigation and Repairs, and Environmental Asbestos Abatement from the initial leak. This customer signed Completed Satisfaction Agreements for all of the above scopes of work. The discovery of the hole in the bathtub pipe occurred after our initial scope of work was completed and was not part of our contracted agreement. As such, addressing the hole in the pipe and the related drywall repair falls outside the scope of work of our initial contract. We understand the customer’s desire to have this issue resolved, but Jenkins Restorations would need a new scope of work contract that includes the repair of the pipe and any associated restoration work, including the necessary payment terms to cover these additional services.

  Customer Answer

  Date: 10/19/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  My family and I agree that the whole in the pipe and the ensuing water damage were not in the scope of Jenkins work. But it was directly related to and in the same area as part of their work. We believe that their contractors purposely overlooked the hole, as it was quit visible, and chose not to address it to us. We would have gladly paid out of our own pockets to have it fixed. Much the same as the less than 10 tiles in the shower floor that they didn't do. We would've also gladly paid for that to be completed so that our shower doesn't look incomplete. 

  We have since had the hole in the pipe fixed. Now we would like Jenkins to redo the drywall in our downstairs bathroom. So that our wall isn't left open to the crawl space. This is an agreement that we came to with one of the managers for Jenkins a few months ago. 
  
  Regards,
  
  ***************************

  Business Response

  Date: 11/01/2023

  Our Branch Manager has agreed to resolve this complaint by replacing the drywall as requested by the customer. The customer should have heard from our Colorado Springs branch manager at this point. If they have not heard from our branch or do not hear from them in the next 24 hours, please contact our branch at ************.

  Business Response

  Date: 11/01/2023

  Correspondence attached. Jenkins will resolve the customer complaint with a repair. 

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has delayed work, did not properly do water mitigation damage by leaving wet insulation on the floor for months. They have tried to do work that was not necessary, further delaying the work needed done. Did not do a proper job of packing out or tear out trying to not repair all damage, and submitting fraudulent invoices for equipment not used. Also, this has been an ongoing struggle for over 6 months and the home is not repaired

  Business Response

  Date: 07/26/2023

  Jenkins Restorations has attempted to resolve the issues raised by **************. Upon his concern that equipment was not used as invoices stated, the General Manager, ***************************** reviewed jobsite photos to confirm that the equipment was indeed on site and used for the mitigation of the property. ********************** has made additional attempts to contact ************** in order to walk the job site and address any additional concerns but ************** has not been responsive. We take ****************** concerns very seriously and it is our priority to resolve these issues as soon as possible and hope that ************** would connect with our office in order for us to do so.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Schedule: Per Section 4 of the contract, Contract Completion was scheduled for 3/3. Completion is not complete as of 6/7. No work has occurred at the residence for over 1 month. There is no valid reason for the delay of the completion date. Stolen Property: Jenkins has committed to reimbursing for stolen property valued at $1000. They have stated that this will take place after contract completion. It needs to be complete prior to completion since it has extended so far. Quality: There have been several documented quality/workmanship issues. The final product is not satisfactory and needs to be completed with completion. Rework has had to be done several times resulting in excessive construction cleaning which has not been done by the Contractor. I have had to do the cleaning myself as well as storage of trash in my garage that has yet to be picked up.

  Business Response

  Date: 07/25/2023

   

  Jenkins Restorations assigned a new project manager to assess and address the issues identified by *** *******. It is our intention that the final remaining items incomplete on at *** *******’s home are addressed immediately.

• Initial Complaint

  Date:03/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Jenkins Restorations for a first floor remodel of our home in November 2022. They subcontracted with a painting company to perform a full kitchen remodel and replacement of our existing floor. The PM, ***** ********, was largely absent from the project and provided little oversight, which led to extremely poor workmanship at every stage. His poor management, erratic behavior, and confusing directions to his contractor, led to excessive delays, increased costs, and incredible inconvenience. We raised concerns about the poor quality work and ***** making unapproved design choices, and we were told repeatedly that "they'd take care of it." We finally spoke with his Manager, ****** ****, in mid December. ****** then assigned a new PM, ***** ********. Soon after, we were shocked to receive a new "Change Order" or contract with 40 new cost/work additions and an additional $5,700 added to our original contract! *****, with ******'s consent, then informed us that some remaining work would not be done until we signed the new CO/Contract. Because of *****' poor management, and no accountability by his Manager, we were never informed of additional work/costs, nor given the choice to approve or not any of the charges. None of the new charges had a change order. Apparently Jenkins can ignore their own contract when it suits them. Recently, Jenkins sent us a bill and is essentially extorting us with the threat of a lien on our home if we don't sign and pay them in full. When asked about the remaining work, their response is "it's in the change order." I couldn't find much of the work listed and asked them to show me specifically were it's written. They refused, confirming to me that in fact they'd been lying to us and never intended to complete the 4 remaining jobs. I also discovered an additional $983 they never disclosed or informed us about and were trying to hide it within the CO. We're willing to pay them in full, but would just like the 4 jobs completed.

  Business Response

  Date: 04/21/2023

  Jenkins Restorations has only completed work that has been approved by the ********’s insurance carrier, ASI, and for items not approved by ASI Jenkins has gotten approval from the *******. Since the original construction contract was signed, there have been approved supplements through ASI presented to the ******* in the form of Change Orders. Jenkins Restorations has continuously kept communication open with the ******* about our willingness to finish our construction services for the job. On March 15th, 2023, ******* and ***************** reached out to offer final payment with the expectation that Jenkins Restorations would send signed lien releases from Jenkins Restorations and its subcontractors. Jenkins Restorations responded promptly on March 20th, 2023, stating we were currently gathering all lien release documents from our subcontractors, and we would have those available to ******* and *****************. Additionally in that March 20th, 2023, email Jenkins Restorations informed the ******* that we were presently scheduling the replacement of drawer fronts and cabinet doors like the customer requested from us and we were going to remove line items for services the ******* were now going to handle on their own. Additionally,Jenkins Restorations would subsequently prepare a new change order for them reflecting the new amount due with the items removed that the ******* no longer wish for us to complete. Presently, Jenkins Restorations is using its best efforts to work with ******* and ***************** to find the best resolution for all parties involved for services provided. 

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a mold issue at my house in Austin in November 2022. I spent weeks interviewing contractors to remediate the mold issue and reconstruct the affected area afterwards. I settled on Jenkins because I thought they could do a competent job from remediation to reconstruction in house. I stressed the importance of them coordinating with both their remediation and reconstruction teams to make sure they can work in tandem or shortly after each other to avoid the amount of time I would be displaced from my home. They assured me they could start on reconstruction after remediation occurred and that remediation would need to start first. In January 2023, I signed a contract for $10,900 for remediation to start on February 2, 2023. I asked if I could pay the 50% deposit on the day they showed up. They showed up that morning and started working for 4 hours and then I receive an email from their reconstruction division stating that I should find another contractor because they are too backed up and that the mold remediation team who started that morning would also not be able to pass clearance for mold remediation until the exterior repair was completed first. Since the mold remediation team could not pass clearance, I asked if everything they were doing that morning was pointless until the exterior was repaired. I told them to go home then until their reconstruction team could handle fix the exterior. That morning they spent 4 hours setting up their equipment, took off 4 cabinet faces, removed 1 small granite countertop, and cut a piece of carpet out upstairs. They did damage to good portions of my sheetrock that were unaffected due to improper setting up of their equipment. Jenkins wanted to invoice me $2,235 out of a $10,900 contract for 4 hours of work on a 14 day project! I refused and offered to pay $1,000 for their "work" and they threatened to file a lien on my property. The employees at Jenkins responsible for this are *********************, ***********************, and *************************.

  Business Response

  Date: 03/22/2023

  Our General Manager was able to resolve the concerns of ************** directly. We appreciate the opportunity to come to a resolution.

  Customer Answer

  Date: 03/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *****
  
  

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2022, Jenkins Restoration was hired via my insurance company (****) to assist in remodeling a water-damaged master bathroom. I was assigned a project manager and a contractor to complete the job. The price that was quoted to my insurance company for completing this job was on the lower end, and every time I picked out tile/sheet vinyl/paint, I was told by the contractor that there would be an additional fee. I paid Jenkins Restoration my deductible of $2500 plus an extra $1820 sent directly to the contractor for materials and labor not included with the original quote. Throughout August and September, I would receive messages that my materials were on order and should arrive within the next week. This continued for two months until I stopped hearing from the contractor. This was when I reached out to the project manager for an update and with concerns about the timetable. I was further instructed (weekly) form the project manager that my materials would be in within the week. By October, I realized I was getting the runaround and advised my insurance company. I was then informed that I should secure my own contractor to finish the job. At that time, the shower tiles were the only thing completed in my bathroom. Since then, Jenkins Restoration has consistently harassed me for payment on a never completed job. They continuously call my residence during working hours when I am not home, harassing my elderly mom about collections for the remainder of the job (never completed). The amount I paid the contractor was more than adequate for what was done. In all actuality, they owe me a refund for the money I paid for a job that was not completed. I have bank statements, emails, text messages, and my current contractor proving the job was never completed. As you can see from the attached emails from Aug - Oct, my materials were coming the following week. I also informed them along the way how dissatisfied I was.

  Business Response

  Date: 03/21/2023

  The project manager is in agreement that there were delays to the delivery of materials that were not foreseen. It is our mission to serve every customer well and at every point, there were updates provided to the status of the work being done. While ultimately we agreed to part ways with ****************, there was still work completed that was not paid for. The attached Change Order was provided to **************** and many attempts through both phone and email were made in order to review the changes and answer any questions she had. No calls or emails have been returned to the project manager in order to resolve the claim. We understand that **************** is frustrated by the claim process and would like to work to find resolution.

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My condo was flooded by a construction worker on my floor (he clipped the sprinkler head) and ruined my hardwoods and every unit on my side of the floor. My buildings insurance company chose Jenkins Restoration to replace them at no cost to me. A rep from Jenkins (Robert C*****) showed me wood floor samples. I chose a hickory plank. He confirmed. He followed up a week later to confirm again. I chose the same hickory plank. He confirmed again and said products would be ordered and I would be contacted to have the installation completed. I reached out a few days ago to confirm my scheduled installation. The same rep (Robert C*****) said now they had a problem with the budget and it would now be $830 (out of pocket by me) for the hickory plank. This is a bait and switch and should not be allowed. I have emails and texts confirming everything stated above. If the flooring sample I chose was out of budget it should have never been presented to me initially. Thank you

  Business Response

  Date: 11/29/2022

  ************ was shown flooring samples prior to having a finalized budget. Once the flooring budget was finalized, it was determined that the selected flooring was outside the approved budget. After realizing the concerns of ************ and the flooring budget, the project manager spoke to ************ and came to an agreement on the billing. It is Jenkins wish to work with our customers to the best of our ability and we believe we have found a mutually acceptable solution.

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 9th, 2022 a contract was signed for work on our home in conjunction with a Insurance Home Owners Policy water damage claim. The contract work was to install new tile around and above the new bathtub in guest bathroom after repairs with a drain leak. In order to get the sub-contractors scheduled we paid a down payment also on the same date of $1000.00 to authorize work and get on the work schedule. The project was unsupervised and the contractors were no skilled in the tile installation trades. The tile was provided by us the homeowners along with one corner shelf and some "*******" tile plastic edging to be installed with the tile job. Neither was installed, either they forgot or decided the job didn't need these items. The tile was installed without spacers. Red guard water proofing paint was used under the tile installation due to a unnecessary amount of thinset on the tile backer board was too thick. (This red paint was spilled in various places on the unprotected new bathtub) We had to have a plumber make a service call because all four contractors assigned to this small job were together in the small bathroom with the door closed. A result of this, they forgot about the toilet flange under cardboard on the floor (toilet was pulled to provide more room for work) and it was stepped on, resulting in the protective cover pushed down into the sewer line with nails, screws and other debris. The inspection passed with no damage, but the plumber said the tiles installed on the wall around the faucet and faucet mixer were installed wrong, not allowing enough clearance for the fixures. I am concerned I will find scratches or chips in the new tub as there was not enough protection from debris. Workers unplugged chest freezer in garage and forgot to plug back in and all food was spoiled in freezer. Link to 360 photo of poorly done job: *********************************************

  Business Response

  Date: 09/19/2022

  Jenkins Restorations has been working with ****************** to resolve his concerns. We have found resolution on this matter and believe there to be no further action needed.

  Customer Answer

  Date: 09/29/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************