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Business Profile

Major Appliance Services

Total Appliance Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sent tech out to diagnose our dishwasher. The tech was polite and ordered the part to fix the problem. We scheduled the repair once the part arrived and two techs were sent to do the repair. The same problem reoccurred a short time later. They came out again and admitted they didn't tighten something properly and fixed it again, except the same problem occurred after just a few weeks.My wife called them and Total Appliances said they'd call back with a time for a tech to return. After two days, she called again for a status and all she got was a fast busy signal.I called from my phone and was told they would reach out to a tech and have them call me. I didn't hear back and when I tried to call again, I got the same fast busy. I tried daily for two weeks and it was always the fast busy.Suspecting they were blocking my calls, I then called from my land line and got through...I spoke to a person who promised to call back in the evening and of course I didn't hear from them. The next day, I called from the land line again but got the busy signal. We were blocked a third time.They are avoiding their responsibility to warrant their work. I would like a full refund.They often claim mistaken identity. It is not. I have the original work order and the phone number matches the MD phone number listed here.

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