Reviews

Review Details

• Review fromLB J

  Date: 08/14/2024

  1 star
  I would give negative stars if that was an option. ***********************************, and ***********************, who is the manager of the service ***** Should be fired for the worst customer Service and their apathetic attitudes towards paying customers! My car has been in their shop for a month and they still will not tell me when its ready even though they keep saying theres people in front of me and then Im next in line and then every time I call a different story and date my car will be fixed. They dont answer their phones. They dont call anyone back and all of the yelp and ****** reviews are actually 100% spot on! ******* has blocked my number so I could not call and he has done this several times that I was calling so much from work that I got fired from my job for that reason, and he put me on speakerphone. Try to get everyone in the background to laugh when I ask about an update for my car! I went to ***** thinking that it would be beneficial and now Im actually gonna have to go to the general manager ***** to file another complaint. I dont have more than one car and they dont provide loaners. They lie through their teeth and I just want my car back. Its four weeks and they will not give me any definitive date other than later this week but its going on later this week for two weeks. I will never ever go to the service center again as they are the most incompetent people Ive ever encountered and every time Im there someone is complaining and I wont buy a Hyundai. Thats for sure but the fact that I have to go through this again, ******* could give me better service then whomever is supposed to be taken care of my

• Review fromAndrea S

  Date: 05/04/2024

  1 star
  This is our first (and will be the last) time purchasing a vehicle with Hyundai. Although the buying process at Chantilly Hyundai was good what follows with the service department is horrible. Buyer beware on a Hyundai warranty (which was a major selling point) as this service station appears to void the warranty at any possible excuse, in my experience.

• Review fromCharles D

  Date: 01/06/2024

  1 star
  The customer service I received from Hyundai of Chantilly on a warranty repair was the worst I've ever experienced. The engine on my 2020 Santa Fe failed after 47000 miles and the engine needed to be replaced under warranty. It has been at Hyundai of Chantilly for over 30 days and counting.

• Review fromIvette H

  Date: 10/25/2023

  1 star
  I had gone to Hyundai of Chantilly in VA. I went due to having condensation in my headlights, and having my driver seat loose while making a left turn. they’ve replaced under warranty and tighten the bolt to the seat. They test drove my vehicle without letting me know they needed too, rear driver side window is cracked. They said it was in the fine print, common courtesy would be to let me know.
  While they were fixing the headlights, they had broke the front bumper bracket. My bumper is no longer sitting flush to the rest of the car. They didn’t tell me at all, they gave me my keys and said “good day.” I saw before I even got in and brought the issue to the service managers attention. He said he will not fix it but will get a price quote, he also stated that it was not his responsibility. I said no sir, I showed him a picture before it was dropped off and he backtracks and says the owner before me had broken it and got it glued and fixed. I called the service manager multiple times and yet he does nothing to help me fix the issue the dealership made. My experience was the worse customer service ever, makes me regret Hyundai and whenever someone asks me about the vehicle I tell them to stay away from the brand. It sucks cause Hyundai is getting the bad name because of the dealership not taking responsibility for what they broke.

• Review fromCheromia C

  Date: 08/09/2023

  3 stars
  Brought a vehicle last week and the car stayed in the service department longer than I personally had it. The battery died within 48 hours of purchase and the hub bearing was bad under the driver side. I was told to bring the car in to take a look since I just bought the car. I had a loaner until the repairs were completed. I got a call tonight telling me that the battery was replaced and they were not going to fix the hub bearings because it didn’t hinder Virginia inspection to pass. I was confused considering I brought it to the dealership attention.the repairs. They saw a concern and failed to fix it. I haven’t had the car for a week and I had my financial institution to purchase the vehicle. I find it dangerous that the dealer can just take your money and not repair minor issues. This was my first experience purchasing from a Virginia dealership and this was a bad taste in my mouth. It was only fair that ALL repairs brought to their attention within 48 hours be repaired and not just choose which ones. I would definitely not recommend a place that only takes care of what they want due to the cost. Used cars deal is based off of gross after the sale is completed. The idea that you don’t want to do a chargeback because you don’t want to lose money disturbs me. The customer is not always right but will be preyed on if you don’t have an honest set of people that are looking out for the best interest of the customer. I would suggest for people to do their research before coming to this new/used lot. Although I came across nice people, the communication was sub par for those who didn’t care.

• Review fromLeander G

  Date: 01/30/2023

  1 star
  Purchased a car and before I signed the paper work and financed I was assured that the car wld be repaired now 2 mths later I paid for the repair. Yself and was told I'm out of luck. Over 1grand paid out of pocket.