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Business Profile

Showers

Juno Showers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Showers.

Complaints

This profile includes complaints for Juno Showers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Juno Showers has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on March 23rd.Emailed to inquire about delivery on April 1st and was told it would ship from VA on April 3rd or 4th. I still don't have shipping info. I have attempted to call for the past two days for a status update and no one picks up phone.

      Business Response

      Date: 06/07/2023

      Greetings,

      We sincerely apologize for the extended delay and any inconveniences this may have caused the customers ongoing project. According to our records, this order was shipped from our warehouse in Virginia on 4/18 via ***** Overnight Delivery (please see attached documents). The attached invoice for order ****** also shows the ***** tracking number (************) was updated at the time of shipment from our warehouse. Once tracking has been entered into our system, this is automatically sent to the customers email on file (shown on attached invoice). Many times, these emails are redirected to spam due to the email being a sales receipt. 

      Based on the available information which we have attached above, this order was delivered on 4/19 to the customers front door. ***** now provides an image of residential shipments for convenience and confirmation.

      Once again, we are apologetic for the delayed shipment. We strive to provide high-quality products and committed to accommodating our customers needs to the best of our ability.

      Respectfully,
      JunoShowers Customer Support

      Customer Answer

      Date: 06/08/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

    • Initial Complaint

      Date:02/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an LED Shower Head on 30 sept 2022. when it arrived the LEDs didnt work and it was missing a mounting screw. their online ticketing system doesnt work and their phone system just kept telling me it was a 45 minute wait for over 2 hrs. they sent me a new power adapter and it still didnt work and they sent me the wrong mounting screw. on 8 nov, they said they would send me a new shower head and mounting screw. I'm still waiting. i emailed them on 5 and 13 Jan 2023 and have received no response. I've been without a shower since Sept and have had to shower at the gym. when you pay almost $1800 for a product, you expect a different level of customer service (or any customer service at all). I would like a full refund.

    Juno Showers is NOT a BBB Accredited Business.

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