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Business Profile

Upholsterer

Lim's Custom Top & Upholstery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Upholsterer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business has not tried to resolve the problem. Repair on sunroof of my 2007 ********** Eclipse was improper and incomplete. Business promised to order a custom part to complete the job but after a month nothing has transpired. Attempted to contact owner but no response.

    Business Response

    Date: 05/29/2025

    Hello,

    This text exchange shows that we did get the part and it was installed the next day.

  • Initial Complaint

    Date:01/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to follow up on my recent experience regarding the headliner replacement scheduled for August 10, 2024. Upon returning home and cleaning up some remaining debris from the headliner foam, I discovered that my backseat lever had been damaged.I had expected that, given their team's expertise with vintage cars, they would handle the vehicle with care or at least communicate with me if any issues arose during the process. Unfortunately, I did not receive any notification at pick-up regarding this damage.On August 28, 2024, I emailed to inquire about the situation, and I understand that parts for replacement were to be ordered. However, I have yet to receive any updates despite my attempts to reach out twice since then.

    Business Response

    Date: 01/17/2025

    Hello,

    We received a complaint for work we performed in August. I've attached the email thread that shows the customer confirming that the parts that were damaged were ordered and that the customer would be picking them up to have them installed at another location. The complaint from the customer says they did not receive any updates about the parts which contradicts what you can see from our email exchange. The customer picked the part up on Friday and was also told before the work was done that there was a possibility that the parts could break from being dry rotted.

    Business Response

    Date: 01/17/2025

    Hello,

    We received a complaint for work we performed in August. I've attached the email thread that shows the customer confirming that the parts that were damaged were ordered and that the customer would be picking them up to have them installed at another location. The complaint from the customer says they did not receive any updates about the parts which contradicts what you can see from our email exchange. The customer picked the part up on Friday and was also told before the work was done that there was a possibility that the parts could break from being dry rotted.

Lim's Custom Top & Upholstery is NOT a BBB Accredited Business.

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