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Business Profile

Funeral Related Services

McClenny Funeral Service Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Funeral Related Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called the funeral home that we used for my grandmother and others. Everything seemed fine when I arranged to have my aunt picked up from the hospital. I advised ***** McClenny, that services would take place in ********. Again, everything seemed fine, no additional info was provided. When I called the church in ********, the minister was surprised and said that most members used *****. We talked a bit more, and she told me that ******* no longer had a location in ********. I wasn't aware of this because I had only been back in ******** for about a year and no one at McClenny mentioned this. I found out when I called the other home who did some other relatives, and they said they just needed ******* to bring the body back from ***************. ***************?!! Then how were they planning to do the *************** Service and Interment in ********? I told *************** that I was moving the services to another Funeral Home because my aunt had prepaid. *************** said ok and that I would have to pay for the transport, which was fine. But then she asked more than once about transferring the prepaid service to *******. I let her know that we would proceed with what my aunt had planned. She then said they had begun the embalming. My focus was getting my aunt back to ********. And quite honestly, my aunt is the last of the women who raised me so I was also suffering from functional depression - I didn't have the energy to argue. I said I would pay for the embalming and transportation.The bill for transport and embalming came to $2956: $900 of this was for transport. The transportation cost would have been unnecessary if McClenny and ******* had fully disclosed their business situation. I just looked up their address - they still show a Richmond address. I also found a Richmond phone which someone answered. I asked *************** for $1,00 back from the cost of embalming and transportation. I received an initial No and then nothing.

McClenny Funeral Service Inc is NOT a BBB Accredited Business.

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