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Business Profile

Gutters

Charlottesville Gutter Pros

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutters.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid $450 for this company to repair our gutters on the date of February 23,2023. We notice in a recent rain storm that they did not repair the gutters that they they said they would. We gave them a call and asked them to come take a look again and see if they could repair it the right way. We had to get other work done to the house because of the water leaking issue. We had to replace flooring inside and repair house siding. Gutter pros guaranteed their work and said they said that if we had any issues to call back and they would fix it. We did and they did not hold up their end. They said they would not fix it unless we paid more money. They also made the issue worse by attaching the gutters Sun a way that makes it more difficult for anyone else to fix. When we called back to complain, they not only refused to answer our call but blocked mine and my husbands phone number. My husband and I never yelled at them but we did get defensive because they would not fix the job they did or said they would do. They would not agree to give us any of our money back.

    Customer Answer

    Date: 06/06/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Charlottesville Gutter Pros regarding complaint ID ********.

    Regards,

    Leeceil Rivale

Charlottesville Gutter Pros is NOT a BBB Accredited Business.

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