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Business Profile

Needlework Supplies

Poppypointe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Needlework Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am an avid needlepointer and many of the items I stitch need to be finished into the final product (ornament, pillow, etc) by an outside vendor. I sent 6 of my completed canvases to Poppypointe in January 2024 with the knowledge that it would take several months before I would receive my finished items. After an appropriate time (6 months) I contacted ****** (the owner of Poppypointe) inquiring about my finishing. She assured me that her finisher was working on the items and I should be receiving them shortly. 2 months passed (it's now November 2024)...I contacted ****** again and she assured me the items were being worked by her finisher. As some of the items were for Christmas 2024 presents, I began calling and finally reached ****** in late November. Again, she assured me the items were being worked. In December, I began calling daily but was not able to reach anyone at the shop...I left daily voicemails, requesting that I be contacted. I have repeatedly posted on the Poppypointe ******** page (requesting that ****** contact me) but I have heard nothing from ******. I think the 6 canvases are lost. If they are lost, I would estimate my loss at $900.

    Customer Answer

    Date: 02/05/2025

    I have NOT received a response from Poppypointe regarding my complaint.  I am not surprised that they also ignored your communications.  I guess my next step would be to visit the shop myself when I am in the area again....they can't ignore a person standing in the door.

    Thanks for your help. 

Poppypointe is NOT a BBB Accredited Business.

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