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Business Profile

Tax Return Preparation

The Tax Ladies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A friend recommended this practice so we used the contact us portion of their website to indicate we were interested in having them prepare our taxes. Two emails were received asking us to upload our documentation which was done within a day. Documentation uploaded on March 24 and again on March 27 because we heard nothing from the practice. We thought there might have been an error and didnt want to run the risk of delaying matters. We sent two emails (April 5 and April 8) inquiring about status of returns. Had to threaten to take business elsewhere via email on April 8. Received a reply on April 9 saying taxes were completed and ready for review. Reviewed and e-signed on April 9. Spoke with ***** via phone (not sure what day this was) to clarify they would be doing the filing and that we didnt need to do anything more. She confirmed this. Spoke with an *** agent on May 9 (about a separate matter) who also indicated to us that the 2024 return had not been received. The amount owed has not been withdrawn from the bank. We have been trying repeatedly in the last week to reach someone by phone, email, and text. Nothing but auto response texts. We expect that if any late fees are incurred, they will pay them as we feel we have acted in a timely manner to facilitate this process.

    Customer Answer

    Date: 06/06/2025

    Hi BBB,

    ***** from The Tax Ladies did reach out a few days after this complaint was filed. She acknowledged my tax return was filed late due to an issue on their end. She also indicated that if any late fees or penalties are levied, they would take care of them. As of this email, theres no indication of any late charges. I have Libbys contact info should I need to reach out to her to close this last piece of the case. Also, the preparation fee for the tax return ($278, I think) has not been charged so I am assuming she has waived this because of the problems with this return. 

    Thank you,

    ***** Mann 

  • Initial Complaint

    Date:02/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Tax Ladies in ***************, ** were paid $250 on 3/10/2022 to resolve a tax issue that I had with the *** in the amount of about $160,000. I provided her with all documents requested and she informed me that she had all that she needed and the the issue was resolved and completely taken care of, relieving me of the debt to the *** completely. She let me know that I may receive a couple more notices from the *** regarding the matter but to ignore them due to them being backed up and it may take a while for them (***) to resolve this tax issue on their end. Today after about a year and a half of no more notices, I received another notification from the *** now saying that I owe $220,000 for the same matter that she assured me was handled. That additional amount is interest accrued in that time frame. The State of Va has also seized $38,000 from my account for this same matter. I, along with my current accountant have tried to reach her many times regarding this matter before that amount was seized from my accounts, to get whatever documents that she claims to have sent to the *** for the initial amount. She has not returned any phone calls nor emails.

  • Initial Complaint

    Date:06/30/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business handled the finances of Forest View HOA .. ******************************************, owner and primary contact refuses to hand over documentation regarding income collected from homeowners AND refuses to provide documentation of expenditures. The Association does not have enough information to file their taxes and they have no way to determine how ***** used their funds. She has been unresponsive for months even when requests came from the *********************************.

    Customer Answer

    Date: 08/18/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by The Tax Ladies regarding complaint ID ********.

    Regards,

    ***************************

The Tax Ladies is NOT a BBB Accredited Business.

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