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Business Profile

Tent Rentals

Virginia Tent Rental, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tent Rentals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/31/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the planning process of my wedding on 09/23/23, I booked a rain plan tent on 10/22/2022. This contract involved a 25% non-refundable deposit to secure the tent & if the tent is needed I had to pay the remaining amount the week of the wedding to receive the equipment. As the week of my wedding approached, it was calling for rain so I decided to secure the tent and pay the remaining fee. The day before my wedding when they came to setup the equipment, I spoke in depth with one of their workers about the forecast because at this point it was calling for high winds and I was unsure if it would even be safe. He assured me the tent would be okay, so we went through with it.On the day of the wedding, the roof was leaking, stakes came out of the ground twice, & the tent actually lifted off of the ground and moved about 3 feet. After this happened we had to relocate the ceremony site last minute because it was unsafe to be under with the wind & the equipment was leaking. No one was hurt and nothing on the property was damaged.I understand the company cannot control the weather. However, I have read our contract in depth and dont see any clear statements that require us to be responsible for the full cost of the tent considering it was unusable.Since my wedding, I contacted the company a total of 7 times asking to speak with the owner. Every time I spoke with the receptionists and was informed that the owner was not in. Not to mention, one of the receptionists was frequently rude to me. I expressed my concerns and made it clear I needed to speak with the owner as soon as possible regarding this matter. 4 weeks passed before the owner finally reached out to me. We discussed the matter and he said he needed to think about ****** have still not heard back. That was over a week ago.I have gotten to a point where I feel fed up with this company and the terrible customer service. I feel I deserve 75% of my money back and would like assistance in fighting for this.

    Customer Answer

    Date: 11/29/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Virginia Tent Rental, Inc regarding complaint ID ********.

    Regards,

    *************************

Virginia Tent Rental, Inc is NOT a BBB Accredited Business.

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