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Business Profile

Web Design

WIX Launch Pad

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired a web design company online to create a website for my new business. I purchased multiple packages: ultimate design package, SEO, Web Hosting, etc... totaling $5,048. We did some work on the web design and I approved the home page. The interior web pages looked terrible, I let them know all of the issues I had about it, but after working with them for a month, I decided it wasn't a good fit. I told them they could keep the $699.00 design fees since they did do some work on the home page, but requested a refund for $4,349 for the services that I will not be using. They do not come into effect until the website design is complete and the website is launched, which did not happen. I spoke with them on multiple occasions to explain why I am not happy with their services and will not be moving forward with them. There was no signed contract, which should have been a red flag for me, but.... I was told that I could have a refund, but it never came. I kept speaking with ***** ****, the project manager, and he kept trying to keep me on and give me better "deals". I just want a refund. I tried calling again today and was sent directly to voicemail.

    Customer Answer

    Date: 11/19/2024

    To Whom It May Concern,

    I wanted to let the BBB know that my complaint was resolved with the business WIX Launch Pad and I received a full refund for the services that I did not use/receive.  Thank you all for your help finding a solution to this matter.  I really appreciate your help with this as I was not able to get anywhere on my own.

     

     

    ID ********

WIX Launch Pad is NOT a BBB Accredited Business.

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