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Business Profile

Plastic Surgery

Central Virginia Oral & Facial Surgeons, PLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plastic Surgery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    08/26/2022; The dispute is over the bill. I was given a quote three months ago for a total of $6605. The appointment was scheduled and I arrived but for some reason the Dr ************************* was uncertain about the particulars of it. Since I wasn't instructed on how to prepare for the procedure, it was postponed to the date above. Upon arrival I was handed a bill for $1700 more than the original quote. This was corrrected and the procedure was completed. Upon arriving home I opened a packet handed to me as I left. Inside was another bill for $2000 which is higher than the one I complained about before the surgery. The procedure took less than the two hours I was told it would when originally discussing it with the surgeon plus I was told the original quote would be honored. If it wasn't going to be, then I would have cancelled the procedure and found another surgeon. It's obvious to me that I was swindled with a surprise bill post-procedure.

    Customer Answer

    Date: 09/20/2022

    [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.

    Regards,

    *************************



Central Virginia Oral & Facial Surgeons, PLC is NOT a BBB Accredited Business.

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