Reviews

This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cox Communications has 13 locations, listed below.

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  Cox Communications

  1341 Crossways Blvd Chesapeake, VA 23320-2897

  
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  Cox Communications

  Williamsburg Service Center 112 New Quarter Dr. Williamsburg, VA 23188-2587

  
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  Cox Communications

  Kiln Creek Service Center 209 Village Ave. Ste G & H Hampton, VA 23661

  
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  Cox Communications

  Chesapeake Service Center 1828 S. Military Hwy Chesapeake, VA 23320

  
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  Cox Communications

  Portsmouth Service Center 5603 West High Str. Ste. F Portsmouth, VA 23703

  

Review Details

• Review fromRhoda P

  Date: 05/20/2023

  1 star
  Horrible company. I've been a Cox customer for 10 years. When I first moved into my house, the stated that the signal was coming in low. They decided to install a booster. Recently, while working from home, I had issues of being dropped. from the remote VPN server. I used work campus wireless with no issues. Then I went to a relatives house to use the wireless, same service provider, and worked remotely with no issues. When I came back home to work remote, same issues existed. I called Cox technician, and they stated that the modem needed to be upgraded because it was issued in 2017. So they scheduled a service technician to come the next day to install the modem. The technician shows up to troubleshoot the issue, and said that the work order was not to install a new modem. He trouble shoots the issue, and stated that there were low signals in the house, and that he didn't know that he didn't know if he had that type of modem on his truck because he just installed one at the last appointment. I contacted the customer service representative while the technician was still at my house, and they asked me to ask him if he had the correct modem on his truck. He refused to check while they were on the line and refused to speak to the customer service representative so that they can make another service call if he didn't have the modem. Needless to say, when the technician was done, he didn't have the modem, couldn't fix the signal issues, and stated it was an issue in the near area. After all said and done, he tells me that even if the modem was to be replaced, that would not solve the issue even though, he stated himself that the modem needs to be upgraded. Then the technician tells me that another appointment was setup to have the technician to come out and look at the outside signals. He couldn't tell me when, how long it was going to take, or if I would be notified before the appointment. He said that they are not going to knock on your door which is ridiculous.

• Review fromChristopher V

  Date: 04/19/2023

  1 star
  I’ve experienced cox services over the course of 6 years, both on a military installation and in a private residence. They own sections of the city like gang turf! On base the service is outdated and overpriced, they are taking advantage of people that have never payed for things on their own before, so they don’t know they are being ripped off. Service is intermittent and competition is non existent. AT&T is their biggest and only competitor in my area but when I tried to get their service again after changing residence in the same city, I was told “we cannot provide service to you because cox owns that area”. This is ridiculous and forces me to pay for overpriced slow internet or have no internet at all. I was getting unlimited gigabit speeds from AT&T for $** a month, now I’m getting 500mbps download and 100mbps upload for $** A MONTH! and with a data cap!!!??? A DATA CAP ON HOME INTERNET!? Unacceptable and disgusting business practices from cox. I can’t wait to move away from this city.

• Review fromT. L.

  Date: 04/16/2023

  1 star
  This is the worst company to get a service. Meaning their internet is horrible! Their online customer service sucks. The security system is a joke. The techs do nothing but installs and they do not even install correctly. We have had to have people come out to our house several times to fix the issue of our service. Also I have called and done online complaints at least 15-20 times. I have told so many people about their service on how horrible it is. The company itself does nothing to upgrade their own services. If you are wanting to have customers do right for your company. Stop being greedy and taking contracts because you can. Do what is right for your customers. I am getting an attorney and taking this court. You have broken your contract with me several times. You have not withheld your deal on paper. The issue still rise and people are still pissed off at your company. Also if I get an automated email response from the company, this means you all do not care about your customers. I will also share the automated email on here as well as with my attorney.

• Review fromEd C

  Date: 03/11/2023

  1 star
  Constant lagging and delays throughout the neighborhood. They want to tell it’s fixed and waste your time with techs over the phone and in person, none of which do any good. Just pretend to be troubleshooting but nothing is being done. They’re the only providers around so they tell people whatever they want.

  Cox Communications

  Date: 03/13/2023

  We apologize for the frustrating experience the customer has had with us.
  We have sent the customer an email regarding the issue they are reporting in order to investigate it further.
  Our team looks forward to resolving the customer's concern.
  Sincerely,
  Cox Executive Escalations team

• Review fromJohn S

  Date: 03/11/2023

  1 star
  Internet service cuts out daily - gigabit service. I’ve called at least a dozen times in a month. Half a dozen techs half been to my house in a month. It is standard operating procedure for them to blow smoke and tell you everything is fixed. Well it’s not. They just tell you whatever to get you off the phone. Garbage internet service and they don’t care to fix it.

• Review fromLou Nistler

  Date: 02/16/2023

  1 star
  For 2.5 years this company has knowingly. It delivered quality service to Brickshire community in Providence Forge. I have had approximately 20 techs to the house and each one says there were problems and the last two acknowledged that the service is not adequate for the large growth we have had. I have paid full price for 2.5 years getting about 50-60% level of service
  Lou Nistler

  Cox Communications

  Date: 02/24/2023

  We’re sorry for the frustrating experience the customer had with us. Thank you for the opportunity to respond to their concerns.
  As we deal with an influx of users in these unprecedented times, our Plant and Field Service teams are hard at work to ensure our customers can continue to utilize their services. Cox has reviewed the customer's area and identified high utilization, which may be a factor in the reported issue. Between February 14 and 15, a network node split was implemented to resolve this issue. As a result of splitting the node, fewer households will utilize the same equipment, resulting in increased bandwidth and overall service performance for our customers.
  With the exception of a power outage caused by ******** ***** on 2/21, which affected the node's power supply, we have observed no service-impacting issues since the node split. Nonetheless, we will continue to monitor the node in the customer's area to ensure that it complies with our quality standards.
  Sincerely,
  Cox Executive Escalations Team

  Lou Nistler

  Date: 02/24/2023

  You did nothing to acknowledge the length of the deficiencies in service. It has been the full 2.5 years we lived here. Your inability to show a respectable level of commitment to the community should be cause for penalty to your company. This is not acceptable any more than deflecting the issue.

• Review fromCathie J

  Date: 11/03/2022

  5 stars
  To COX Management:
  I want you to know what a valuable employee you have.
  I had the pleasure of have one of your field representatives (Vitalii ****** come to my home and FIX a TV problem that had been going off and on for over 3 months. This is after many phone calls and 2 other technicians coming out. He gave his business care and said for me to call if I had any further issues.
  Well, today I called him with what turned out to be a minor issue. It was even his day off! He walked me thru the problem in about 5 minutes. (Which probably would haven taken at least 45 mins. to even get someone on the phone and most likely would have had to dispatch a service tech, a couple of days later).
  I definitely give Vitalii 5 stars!
  Cathie ******

  Cox Communications

  Date: 11/09/2022

  We would like to thank the customer for taking the time to share their positive experience with us. We strive to provide exceptional customer service, so we are grateful whenever one of our customers shares their feedback with us. Our only regret is that we were unable to resolve their concerns sooner.
  
  To continue to improve the customer experience, we have shared the customer's feedback with our Field Service and Customer Service Leadership teams.
  
  Sincerely,
  
  Cox Executive Escalations Team
  

• Review fromCathie J

  Date: 11/03/2022

  5 stars
  To COX Management: I want you to know what a valuable employee you have. I had the pleasure of have one of your field representatives (Vitalii *****) come to my home and FIX a TV problem that had been going off and on for over 3 months. This is after many phone calls and 2 other technicians coming out. He gave his business care and said for me to call if I had any further issues. Well, today I called him with what turned out to be a minor issue. It was even his day off! He walked me thru the problem in about 5 minutes. (Which probably would haven taken at least 45 mins. to even get someone on the phone and most likely would have had to dispatch a service tech, a couple of days later). I definitely give Vitalii 5 stars! ****** ******

• Review fromMengmeng Y

  Date: 09/13/2022

  1 star
  The service was awful and the representative was not friendly at all and not helpful at all. I moved to a new apartment last year in Virginia Beach, the apartment give me one contact to set up COX. The lady recommended the more expensive plan to I actually needed. And also add on one recurring service called COX Complete Care. This charged me $10 per month. I was too trust in this company and never checked my bill, I just paid whatever was on the bill. Until I plan to change my plan and I took a close look at my account and found this fee. I contacted the online representative and he promised to help me cancel my service and give me a refund on all the fees I have paid. Again, I was too trusting in them. I didn't check the changes and the refund afterward. Until recently, I checked my account, I saw this fee still stealing my money monthly. I finally canceled by myself. I checked with the representative again, this lady said she couldn't help to refund my fees as I got my bill every month. I need to pay the money because I was too trust in this trash company. I was spoiled by all the other good companies here in the States. Compared with other internet services I have got, COX is the worst. Keep away from this company and check your bill closely and never trust the representative to help you make changes.

  Cox Communications

  Date: 09/20/2022

  We appreciate the customer sharing their experience with us.
  
  Please note that our agents are required to inform our customers of any changes made to their account. According to our records, the customer has been billed for our Cox Complete Care (CCC) subscription since March 27, 2022, when they restored their account from Seasonal. We have requested that the calls in question be reviewed for quality assurance purposes as a precaution.
  
  Our records indicate that the customer was billed a total of $41.00 for CCC from March 27th to July 16th, and that a credit of $20.00 was applied to their account on September 13, 2022. As of September 20, 2022, Cox has credited the remaining $21.00 that they were billed for CCC. This credit will reflect on the customer's next statement.
  
  We appreciate the customer bringing this matter to our attention, and we will continue to strive to provide the excellent service that our customers deserve.
  
  Sincerely,
  
  Cox Executive Escalations team
  

• Review fromJoshua H

  Date: 08/03/2022

  1 star
  Was a customer from 2016 to 2022 when I moved out of their service area, and their going away present to me was trying to illegally use auto pay to bill me after I had already ended my services with them, then charge me a fee for return payment. To their credit, they removed the return payment fee once asked to do so. Services are overpriced and heavily throttled. You will almost certainly never get the download speed you're paying for, especially during peak usage hours. I've start using a different service that charges me less than a third of what Cox was charging me, and the connection is thus far been consistently better.

  Cox Communications

  Date: 08/05/2022

  Thank you for the opportunity to respond to the customer's concerns.
  
  We respectfully submit that we do not throttle our Internet speeds as alleged, nor do we conduct our business in this manner. As part of our continued commitment to transparency under the Open Internet Principles, customers can view our Internet service disclosures at www.cox.com/internetdisclosures.
  
  The returned payment fee that the customer was billed is generally credited only when the returned payment is caused by a Cox error. However, the return payment fee may be credited based on certain customer conditions. In this situation, as a courtesy, we have credited the returned payment fee, which will be reflected on their account within 72 hours.
  
  We regret losing the customer's business, and we hope to earn their trust once again and provide them with service in the near future. Cox appreciates the feedback that was shared by the customer, and we will continue to strive to provide the highest quality and value of service for our customers.
  
  Sincerely,
  
  Cox Executive Escalations team