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Business Profile

Computer Dealers

Canon I. T. S., Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Complaints

This profile includes complaints for Canon I. T. S., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Canon I. T. S., Inc. has 13 locations, listed below.

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    Customer Complaints Summary

    • 97 total complaints in the last 3 years.
    • 31 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Refurbished *** ** **** ** *ody Purchase on www.usa.canon.com
      Purchase Date: 08/28/2024
      Order Number* ********** Total: *********

      I bought a Refurbished *** ** **** ** **** on 08/28/2024 with **********
      I checked the same item on 9/29 that price drop down to ****** Canon Sales refused Price matching for me.

      Business Response

      Date: 10/10/2024

      As always, and once again **** we are a restaurant, not the international technology entity.

      How have you not solved this issue over the last 14 years?

      Business Response

      Date: 10/23/2024

      Good morning,

       

      We have responded to the customer.

       

      Thank you,

       

      **** ******

    • Initial Complaint

      Date:10/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Canon printer copier scanner. Model *****. It inevitably broke, which happens. But the problem is even though the printer broke, the scanner still works fine. but because of the bad firmware, it won't let me use the scanner at all! It's bad business practices to purposefully restrict the entire product because one part of it is broken.

      Business Response

      Date: 10/21/2024

      Good Morning,

      We have reached out to the customer.

       

      Thank you,

      ****

    • Initial Complaint

      Date:10/14/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Canon printer ****** several months ago and its absolutely the most troublesome printer Ive ever had. The paper gets jammed, it wont print half the time and the ink run out very quickly which is very expensive. Im extremely frustrated that I even have to deal with all of this as I needed a really good printer for work. I wish I had never purchased it!!!!!!

      Business Response

      Date: 10/23/2024

      Good Morning,

       

      We have responded to the complaint.

       

      Thank you,

       

      **** ******

      Business Response

      Date: 10/23/2024

      Good Morning,

       

      we have responded to the customer.

       

      thank you,


      **** ******

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *****

      Business Response

      Date: 10/14/2024

      Good afternoon,

       

      We have reached out to the customer.

       

      Thank you,

       

      **** ******

    • Initial Complaint

      Date:10/04/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ******

      Business Response

      Date: 10/14/2024

      Good afternoon,

       

      We have responded to the customer.

       

      Thank you,

       

      ****

    • Initial Complaint

      Date:10/02/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Canon posted sales for R5 refurbished item. I went through the process to purchase the item. My request didn’t go through on my first try because I inputted incorrect billing address. Afterwards I corrected the information and the transaction went through. I checked my email today and received notification that my transaction was cancelled because my billing address didn’t match. Told the operator that I resubmitted the correct information and the transaction was accepted. Operator kept the repeating the same excuse. He than offer to place new order but wasn’t able to do so because item is out of stock.

      After the call I checked my online banking and the charges from canon is posted on my credit card. It shows that the transaction for my purchase went through. I have the proof that Canon received correct billing information from me. I made valid purchase and Canon charged me so Canon needs to honor the contract and provide me with the item I purchased.

      Business Response

      Date: 10/07/2024

      Good afternoon,

       

      We have reached out to the consumer.

       

      Thank you,

       

      **** ******

    • Initial Complaint

      Date:09/09/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: 08/29/2024

      Amount: ****** *Invoice Number: ************ ************ ******* ************************************

      Business Promised to Provide: A subscription for ***** to print up to 200 pages for free. Ink will be sent automatically at no additional charge before ink runs out.

      Nature of Dispute: Never received my ink. A lot of pages kept printing automatically either completely blank or partial ink. Also, I had tried contacted the billing department before they charged the account to ensure I would not be charged the overage and that the card was changed. The card originally on file is not my card. I was informed no charge will be taken out and someone would be contacting me from the billing department within 24 to 48 hours. He also placed an urgent request for more ink because she did not know why it was not sent out.
      I never received a call and then the charge came out anyhow and on the wrong card. I had to pay them back and then I called again. Again, I was told there is billing department they can transfer me to, but he ********) gave me a case number of ********** and also stated that he submitted an error report and placed an urgent on it. However, when I asked him how long it should take for someone to get back to me, he could not answer that. He’s response was, “well, if you don’t hear anything in about a week I would personally call back and give the case number to see the status.”

      Have they tried to Resolve the Issue: Not yet and I don’t see it going to happen. To this day I have not heard from the billing department and there is no way for me to connect with them. I keep getting the go-around and I need help connecting to this department and/or help resolving this issue. I would like to either refunded completely and or adjusted correctly and then I no longer want nothing to do with this business.

      No advertising complaints that I can think of.

      Business Response

      Date: 09/16/2024

      We have reached out to the customer.

       

      Thank you!

       

      **** ******

    • Initial Complaint

      Date:07/02/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      ****** ******** *******



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ********een told a different thing each time. I’m not sure what else to do at this point as there’s no clear answer as to when this is going to be resolved.

      Business Response

      Date: 07/03/2024

      Good Afternoon,

       

      We have reached out to the customer.

       

      Thank you,

      **** ******

    Canon I. T. S., Inc. is NOT a BBB Accredited Business.

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