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Business Profile

Exercise Programs

Onelife Fitness - Chesapeake Square/Suff

This business is NOT BBB Accredited.

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1

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Review Details

  • Joshua S

    Date: 04/08/2024

    I joined OneLifeFitness on 13 April 2023. I had been suffering from chronic fatigue and a heart condition although I did not realize it at the time. I visited a total of 6 times, the last visit being on November 7th 2023. I was finally getting some traction with doctors and got an MRI and discovered I had chronic inflammation around my heart which is likely caused by a severe autoimmune disorder. After I got my MRI and official diagnosis. I called several times trying to reach the manager and every time I was told he was "in a meeting." The last time the person chuckled while saying it like it was an inside joke. He laughed harder when I said "This manager is the busiest manager ever, he's always in meetings no matter when I call". I showed up in person and was told he was not working that day. I wrote the manager on 25 January 2024. I offered to show him my MRI results in person if he had questions. I requested a refund for the months I had not used (even though I only visited 6-times) and a hold of my membership. The manager sent me a cold sounding email stating that they can freeze my account for 2-months with a fee or for 6-months for free with a doctor's note. I wrote him again and attached a doctors note, I requested he refund me for the time I had not used the gym and put me on a 6-month hold. His response was CCing me in an email to member services requesting my account be cancelled and stating my last bill would be 02 Feb. Again, ignoring my request for refund of time not spent using my membership. This behavior is disgusting. A manager who clearly does not care about his clients and does not bother pretending to care. His behavior makes him appear like a greedy scrooge with no heart. I will not be going back, ever.

Onelife Fitness - Chesapeake Square/Suff is NOT a BBB Accredited Business.

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