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Business Profile

Fence Contractors

Fence Pro
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Fence Pro to install my vinyl privacy fence. There is a section of the fence that I don't believe was done professionally. I have contacted the company 3 times through email (so I can have a paper trail) only to keep getting, I am waiting on ****'s response. I believe that at this point **** is ignoring me.I was told when I was seeking estimates that Customers biggest complaint with FencePro is there lack of response after they install your fence if you contact them. I thought this was probably a sales pitch to try to get me to go with that particular company, but I guess he was telling the truth. Enclosed are pictures of the part of the fence I am not satisfied with and want fixed.

    Business Response

    Date: 11/29/2022

    Contact Name and Title: ****hew ********-Owner

    Contact Phone: 757-***-****

    Contact Email: ****@fenceprova.com

    We have been in contact with the customer and have visited the property to try and resolve the issue. The customer was not home during the visit so a business card was left a few weeks ago and just late last week we received a call back from the customer. We were able to speak with the customer today and let her know that we stand behind our workmanship and would replace the one small damaged area that we were not aware of and gave her the cost to add fillers under her gate and one small section that had gaps due to the grade of her property. I believe from the conversation with the customer that the issue has been resolved.

    Customer Answer

    Date: 12/02/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    Beth ******

Fence Pro is BBB Accredited.

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