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Business Profile

Gutter Contractors

Gutter Innovations, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this company through Thumbtack and scheduled a quote to have gutter guards added to my father’s existing gutters. **** is the person who I’ve been in contact with. We decided to go with Gutter Innovation and the work was completed on Saturday November 19th. When I came back in town I was able to check out the work on my fathers house and realized that the work was not completed. I started reaching out to **** via call and text. I also left a message with the main number of the company and left a message. I have not received a call back from the main number but have reached out to ****. We were in contact up until yesterday and today he is not responding to calls or text. Please see attached photos for more documentation. I just want him to finish the job that they claimed was completed.

    Business Response

    Date: 12/14/2022

    This gutter guard installation was completed the morning of 12/06/22. The customer was told that we needed to order more material as we were short for what we originally order from our supplier. It was under our impression that she understood that we would need to order more. It was never our intention to not complete this job. We have never had a negative review since beginning this business. Our reviews speak for themselves. I apologize on behalf of our installer if their was any type of miscommunication. However, this job was completed as soon as the rest of the product arrived. 

    Customer Answer

    Date: 12/20/2022


    ****** ******** *******

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****

Gutter Innovations, LLC is NOT a BBB Accredited Business.

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