Reviews
Customer Review Ratings
Average of 1 Customer Review
Want to share your experience?
Leave a ReviewReview Details
Review fromMike R
Date: 07/08/2025
1 starMike R
Date: 07/08/2025
I reached out to ALM for a quote after deciding to replace my current lawn care provider. The previous company had been sold, and the new ownership wasnt delivering the same level of service. I had heard mixed reviews about ALM but wanted to give them a fair ********* part of my inquiry, I asked whether they actually perform soil analysissomething Ive paid for with other companies before but never saw any difference. Instead of receiving a clear and professional answer, I was met with sarcasm and hostility. The response included:Do we actually take a soil sample? Bought into what? You think were lying? You think thats part of our business motto, to lie to customers to gain an additional $35? Wow. What a way to start the day ALM is not going to be the lawn care company for you.This kind of response confirmed what some of my neighbors had warned me aboutALMs poor customer service and attitude when questioned. It felt like they had a were so big, we dont need your business mindset. Just because youre a large company with customers across ******** and ************** doesnt mean its okay to dismiss or disrespect someone whos asking a reasonable question. One lost customer might not matter to youbut that kind of arrogance says a lot about your company ********** be fair, someone later followed up with a more respectful message and an apology, which I appreciated. But first impressions count, and this one left a bad taste.If you value respectful, honest communication, I recommend proceeding cautiously. No company should be too big to treat a potential customer with courtesy.
ALM, Inc.
Date: 07/09/2025
****, I sincerely apologize for your experience and appreciate you bringing your concerns to our attention. It's important for us to provide clear and respectful communication, and I'm sorry that we fell short during your initial inquiry. Your feedback highlights areas where we can improve, and I assure you that we take it seriously. We certainly do not view ourselves as "we're so big, we don't need your business". The follow up message and apology was from the same person - he realized his mistake and wanted to do what he could to correct it. Thank you for giving us the opportunity to address this.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.