Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter ***** ******** has had the magazine ***** delivered to her for at least the past 2 years without her subscribing to it. I am her Legal Guardian as awarded by our county; Licking ****** ******** ***** ** ***o and neither I nor ***** subscribed her to this or any magazines. . I have called ***** magazine twice with today being the 2nd time and was told the subscription isss through a 3rd party site, Sub Data Pro. I called *** **** *** at 6:00 p.m.EST at their number ***** ******** during their listed business hours and got an preprogrammed message to call during regular business hours. I called a second time thinking it was a fluke that Id gotten that recording, but again got the recording. I tried going to their website and my browser said to "Do NOT proceed to the website as it is a "HARMFUL WEBSITE, DO NOT PROCEED", so I didn't. I want my daughter unsubscribed from ***** and any monies charged to her by Sub Data Pro, AND her personal data wiped from their data base.

  Business Response

  Date: 12/09/2024

  **** ***********
  *** **** *** ***** *** ***
  *********** *****                      
                                                                                                                          
  December 9, 2024
  
  *** ** ******* ******* *****
  *** ******** *****
  ******** ** *****
  ***** ***** ******** *** ***** ********
  *** ** ******* ******* *****
  *** ******** *****
  ******** ** *****
  ***** ***** ******** *** ***** ********
  
  
  To whom it may concern,
  
      Upon our investigation, we have located an order for ***** ********. Our
  records show that the following sales agent submitted this order for
  fulfillment:
  
  ******** *********
  ***** ******* **** *** *******
  ******* ** *****
  
      The order that was submitted requested the
  title that Ms. ******** was receiving, we have canceled the order and removed the customer from our
  fulfillment processing.
  
  Please note:  Area Circulation is a clearing house
  for magazine orders sold from sales agents nationwide.  Area Circulation
  receives orders, processing the orders to magazine publishers.
  Area Circulation does not conduct any sales campaigns to consumers.  Any
  complaints received by us will be forwarded to the selling agent for
  resolution.
  
  
  Sincerely,
  
  
  ****** **********
  V.P. Consumer Relations

• Initial Complaint

  Date:10/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail (attached to this form) I'llthanking me for my subscription to ******** and Indians Magazine." The letter provided an account number that had been created with my name and address. Upon checking the account number, it said I was billed on 5/30/2024. I have never heard of this magazine, so I reached out to customer support. They responded that ********** had signed me up. I have never heard of **********, either. They have used my name, personal information, and possibly my banking information without my knowledge nor consent. I would like a refund, as well as to know how and where my personal information was obtained. Finally, I would like them to delete my name, contact information, and any personal information they have from me from their files, and I do not, and have not, consented to their use of it.

  Business Response

  Date: 11/01/2024

  **** ***********
  *** **** *** ***** *** ***
  *********** *****
                                
                                                                                                                           November 1, 2024
  
  
  
  
  *** ** ******* ******* *****
  *** ******** *****
  ******** ** *****
  Phone ###-###-####
  Fax ###-###-####
  
  
  To whom it may concern,
  
      Unfortunately, after a thorough search of our records,
  we regret to inform your office that we have no record of M, ******** in our data base. We are
  not sure how this consumer is associating the subscription with our company.
  While we believe that M, ******** may have us confused with another company, we would
  be happy to do additional research in our system if they would like. Limited
  address information was provided, and we encourage the customer to provide the account number they were given along with their full name and address so we can ensure they are not in our data base. We strive to provide 100% customer satisfaction and would like to resolve this issue.
  
  Sincerely,
  
  
  ****** **********
  **** ******** *********
  

  Business Response

  Date: 11/04/2024

  Area Circulation
  *** **** *** ***** *** ***
  *********** *****
  ************                                 
                                                                                                                          
  November 04, 2024
  
  
  
  
  *** ** ******* ******* *****
  *** ******** *****
  ******** ** *****
  ***** ***** ******** *** ***** ********
  
  
  To whom it may concern,
  
      Upon
  our investigation, we have located an order for Ms. ******** Mccutcheon. Our
  records show that the following sales agent submitted this order for
  fulfillment: 
  
   ******** *********
   ***** ******* **** *** *******
   ******* ** *****
  
      We have contacted the sales agent,
  who has agreed to cancel the order and provide a full refund. Please see the
  attached refund check, which will be mailed out today to *** **********. Delivery
  may take up to 7-10 days.
  
      Please note:  Area Circulation
  is a clearing house for magazine orders sold from sales agents
  nationwide.  Area Circulation receives orders, processing the orders to
  magazine publishers.
  Area Circulation does not conduct any sales campaigns to consumers.  Any
  complaints received by us will be forwarded to the selling agent for
  resolution.
  
  Sincerely,
  
  
  ****** **********
  V.P.
  Consumer Relations

  Customer Answer

  Date: 11/04/2024

  
  
  Complaint: ********
  
  
  
  I am seeking additional information regarding this case. Thank you for refund check, I will be keeping an eye on the mail. 

  I would like to know where and how this Discount Magazines company received my information, what personal information they have (ie. Banking details), and I would further like to request them to delete my personal and contact information from their records. I have never heard of this company before, and have certainly never knowingly given them my consent to my information. 

  
  
  
  Sincerely,
  
  
  ******** **********

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never signed up for a subscription to ****** **** magazine but have been receiving it with a listed subscription account number for years. It has arrived at every address and in every state I have lived in during this time. I have reached out to ***** *********** **** customer support several times over the years to ask them to stop sending these unwanted magazines and was lead in circles. Finally in June 2024 they told me they are unable to stop sending me the magazine, as the subscription originated from an independent sales agency. They provided the information for this company as the originator. I called this company in June and spoke to a representative who took down all of my personal information. They then told me they have no information about me receiving ****** **** or any other magazine, and said they would have to talk to a supervisor. They asked if I would like a call back and I said yes and confirmed my phone number again. They never returned the call. I am still receiving ****** **** magazine. I want this company to completely stop using any information they have about me and ensure I am not signed up without my consent in the future.

  Business Response

  Date: 09/18/2024

  Area Circulation
  *** **** *** ***** *** ***
  *********** *****
  ************                                
                                                                                                                          
  September 18, 2024
  
  
  
  
  *** ** ******* ******* *****
  *** ******** *****
  ******** ** *****
  ***** ***** ******** *** ***** ********
  
  
  To whom it may concern,
  
      Unfortunately, after a thorough search of our records,
  we regret to inform your office that we have no record of ******** ******r in our data base. We are
  not sure how this consumer is associating the subscription with our company. While
  we believe tha* *** ******* may have us confused
  with another company, we would be happy to do additional research in our system
  if she would like.  We can be reached by
  phone at *************
  
  Sincerely,
  
  
  ****** **********
  V.P. Consumer Relations

• Initial Complaint

  Date:05/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************ **** ********** opened a magazine subscription to ******* ***** magazine in my name and address without my knowledge or consent. I did not order this magazine and I do not want it. I attempted to cancel the subscription through the ************ **** ********** website but received an error stating "Error establishing a database connection". Please remove my name and address from any mailing list or account with your company, remove this subscription to ******* ***** magazine and refund any money that has been taken for the cost of this.

  Business Response

  Date: 05/04/2023

  Per your request dated May 2, 2023, we are responding to the complaint from Lucas ********* (your case number: ********* and the subscription to ******* ***** magazine.
  

  We have cancelled the magazine per Mr. ********* request. Please note publisher preprint labels, Mr. ********* may receive one or two more issues before it stops.
  
  The client who sent the order to ************ **** ********** (SubDataPro) was Area Circulation.  They can be reached at *************
  

  SubDataPro has placed Mr. ********* on our internal Restricted list to ensure no future orders from any client will be processed through us. Area Circulation has also placed Mr. ********* on their internal Do Not Call/Do Not Mail lists to ensure no future orders are placed through their agency as well. 
  

  SubDataPro is a ‘wholesale’ clearing house, we do not solicit or bill subscribers but rather we process information to various publisher fulfillment agencies only. 
  
  If you or Mr. ********* has any other questions or concerns, please feel free to contact me at 877-737-6247. 

  +---------------------------------+
  Corin
  Customer Service
  Subscription Data Processing
  ******************
  
  P: 1*************
  E:  ********************
  
  CONFIDENTIALITY NOTICE
  This message and any included attachments are from ************ **** ********** LLC. and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non- public information under international, federal, or state securities laws.   Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail.
  
  

• Initial Complaint

  Date:05/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last month In ****** got a ****** **** magazine that I never purchased.
  According to ****** ***** *t was purchased through this company on my behalf w/o my consent or authorization.
  This is a criminal act. I'd like to know where they bought my information.

  Business Response

  Date: 05/02/2023

  Per your request dated April 29, 2023, we are responding to the complaint from ***** ***** (your case number: ********* and the subscription to ****** **** magazine.
  

  We have cancelled the magazine per *** ***** request. Please note publisher preprint labels, *** ***** may receive one or two more issues before it stops.
  
  The client who sent the order t* ************ **** ********** (SubDataPro) was Area Circulation.  They can be reached at *************
  
  SubDataPro has placed ***** ***** on our internal Restricted list to ensure no future orders from any client will be processed through us. Area Circulation has also placed *** ***** on their internal ** *** ******* *** **** *ists to ensure no future orders are placed through their agency as well. 
  
  SubDataPro is a ‘wholesale’ clearing house, we do not solicit or bill subscribers but rather we process information to various publisher fulfillment agencies only. 
  
  If you or *** ***** has any other questions or concerns, please feel free to contact me at ************* 

  +---------------------------------+
  *****
  Customer Service
  ************ **** **********
  ******************
  
  P* **************
  E:  ********************
  
  CONFIDENTIALITY NOTICE
  This message and any included attachments are from Subscription Data Processing LLC. and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non- public information under international, federal, or state securities laws.   Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail.

  Business Response

  Date: 05/02/2023

  Per your request dated April 29, 2023, we are responding to the complaint from ***** ***** (your case number: ********* and the subscription to ****** **** magazine.
  

  We have cancelled the magazine per *** ***** request. Please note publisher preprint labels, *** ***** may receive one or two more issues before it stops.
  
  The client who sent the order t* ************ **** ********** (SubDataPro) was Area Circulation.  They can be reached at *************
  
  SubDataPro has placed ***** ***** on our internal Restricted list to ensure no future orders from any client will be processed through us. Area Circulation has also placed *** ***** on their internal ** *** ******* *** **** *ists to ensure no future orders are placed through their agency as well. 
  
  SubDataPro is a ‘wholesale’ clearing house, we do not solicit or bill subscribers but rather we process information to various publisher fulfillment agencies only. 
  
  If you or *** ***** has any other questions or concerns, please feel free to contact me at 877-737-6247. 

  +---------------------------------+
  *****
  Customer Service
  Subscription Data Processing
  www.subdatapro.com
  
  P* **************
  E:  ********************
  
  CONFIDENTIALITY NOTICE
  This message and any included attachments are from Subscription Data Processing LLC. and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non- public information under international, federal, or state securities laws.   Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail.

• Initial Complaint

  Date:05/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subscription Data Processing opened a subscription to ******* ***** magazine in my name and former address, without my knowledge or consent. I didn’t request and do not want to be responsible for any possible charges in the future. I attempted to cancel this subscription on their website but, that is a waste of time, you just get an error message when trying to submit it. Please remove my name and address from any mailing list, and most importantly cancel the subscription to ******* ***** magazine.

  Business Response

  Date: 05/02/2023

  Per your request dated May 1, 2023, we are responding to the complaint from ******* ******** (your case number: ********* and the subscription to ******* ***** *********
  

  We have cancelled the magazine per Mr. ******** request. Please note publisher preprint labels, Mr. ******** may receive one or two more issues before it stops.
  
  The client who sent the order to Subscription Data Processing (SubDataPro) was Area Circulation.  They can be reached at *************
  
  SubDataPro has placed Mr. ******** on our internal Restricted list to ensure no future orders from any client will be processed through us. Area Circulation has also placed Mr. ******** on their internal Do Not Call/Do Not Mail lists to ensure no future orders are placed through their agency as well. 
  

  SubDataPro is a ‘wholesale’ clearing house, we do not solicit or bill subscribers but rather we process information to various publisher fulfillment agencies only. 
  
  If you or Mr. ******** has any other questions or concerns, please feel free to contact me at ************* 

  +---------------------------------+
  *****
  ******** *******
  ************ **** **********
  *****************m
  
  P: **************
  E:  ********************
  
  *************** ******
  **** ******* *** *** ******** *********** *** **** ************ **** ********** **** *** *** ******** **** *** *** ********** *** *********** ********* ** **** ******* ** ************ *** *** ********** ****** ** **** ****** *********** ***** ************** ******** ** ***** ********** *****   ************ *********** ********* ******** ************* ** *** ** **** *********** ** ******** ********** *** *** ** ********* ** *** *** *** *** ********** ****** ******** ****** **** ******* *** ****** *** ****** ** *** ******** ***** ** *******
  
  

  
  

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting ***** subscription and other subscription that I have never asked for in an incorrect name. ********* ****** is a name I stopped using in 2013 after I got married. I do not use that name anymore and it is a very hurtful name for me to see. It was from a very abusive time in my life. Please have them stop having anything sent to me.

  Business Response

  Date: 04/27/2023

  Per your request dated April 24, 2023, we are responding to the complaint from ********* ****** (your case number: ********) and the subscription to ***** *********
  
  We have cancelled the magazine per Mrs. ****** request. Please note publisher preprint labels, Mrs. ****** may receive one or two more issues before it stops.
  
  The client who sent the order to S*********** **** ********** ***********) was Area Circulation.  They can be reached at ###-###-####.
  
  SubDataPro has placed ********* ****** our internal Restricted list to ensure no future orders from any client will be processed through us. Area Circulation has also placed Mrs. ****** on their internal Do Not Call/Do Not Mail lists to ensure no future orders are placed through their agency as well. 
  
  SubDataPro is a ‘wholesale’ clearing house, we do not solicit or bill subscribers but rather we process information to various publisher fulfillment agencies only. 
  
  If you or Mrs. ****** has any other questions or concerns, please feel free to contact me at ###-###-####. 

  +---------------------------------+
  Corin
  Customer Service
  ************ **** **********
  ******************
  
  P: ###-###-####
  E:  [email protected]
  
  CONFIDENTIALITY NOTICE
  This message and any included attachments are from ************ **** ********** **** and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non- public information under international, federal, or state securities laws.   Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail.