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Business Profile

Moving and Storage Companies

Harrison's by Apple Moving
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/17/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with Harrison Movers to pick up, store, and deliver our household goods from Chesapeake Va to Marlborough CT. Upon arrival at our new residence in Marlborough CT, we discovered a number of items broken (which they paid *** on the dollar to the sum of ****.) and 7 boxes that contained kitchen items, bedroom items, and a jewelry box with military items among other things. The driver of the moving van informed us that when he arrived at the storage warehouse to load the moving van destined for our CT home, some of the boxes were being loaded on the wrong truck.
    Harrison/ apple Movers did convey to us they did a thorough search to locate the 7 boxes but to no avail in finding them. We feel that these boxes didn’t just disappear and are located either in the warehouse or got accidentally shipped to the wrong address. Generally speaking, the move was good with the exception of the missing boxes. For the amount we paid Harrison/Apple Movers we wonder if they did du-diligence in finding those 7 mission boxes.

    Business Response

    Date: 05/08/2024

    Thank you for making us aware of this issue. We apologize for the inconvenience! After investigating, it appears as though this is still an active claim and our regional manager, general manager and claims adjuster are working with the shipper to determine a fair resolution.

    Business Response

    Date: 05/10/2024

    My apologies. I should have included more detail in my initial response. What I meant by active claim is that it is still being reviewed internally and that the team was working on a reply. I followed up with our team yesterday and learned that there were ongoing discussions taking place and a follow up response today seemed very likely. If that is not the case, please do not hesitate to let me know so that we can be sure to get this resolved. I appreciate your patience and understanding through this process.

    Customer Answer

    Date: 05/12/2024

    To *** of Norfolk Virginia.

    After a lengthily deliberation, we have accepted a ***** Claim offer from Apple Moving Co. with the request that if Apple Movers eventually find the missing 7 boxes, that they would send them to us.

    Regards,

    **** * ****** ******

Harrison's by Apple Moving is BBB Accredited.

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