We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Southern Chrysler Jeep Greenbrier
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Southern Chrysler Jeep Greenbrier's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Southern Chrysler Jeep Greenbrier has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      How can you close a complaint when NOTHING was done?! It is now November and I still don’t have * ******* ******, it turns on n off my heated seats and steering wheel which is not safe. WHAT IS THE POINT OF THE BBB WHEN YOU JUST CLOSE EVERYTHING AND DO NOTHING

      Business Response

      Date: 10/18/2024

      **** **** has confirmed that Southern Chrysler Jeep - Greenbrier reviewed the vehicle last month and had to special order a radio display. The ETA for the unit unfortunately keeps getting pushed back; the current ETA is set for next Thursday (10/24). 

    • Initial Complaint

      Date:07/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       

      Complaint: ******

      Allstate approved repairs and sent Jeep a check for repairs back in May. Emails, text messages, and phone calls from myself and ******** to Jeep service regarding repair status were never returned. 

      When there was communication with the  service manager Alex, he was argumentative, deflected conversations, and hung up on me twice. Three weeks of efforts trying to get *** ****** *he General Manager’s support were unsuccessful. When **** **** got involved and wanted to help, my Jeep had been depreciating in his service lot for six months. 

      At this time, my Jeep is being transferred to another facility for repair. 


      Business Response

      Date: 07/15/2024

      **** *****y, **** **** *nd Joseph Cuellar are all actively working with *** *****. Her vehicle is at Southern Chrysler Jeep - Greenbrier and is currently waiting for ***** insurance company to approve repairs. Unfortunately, the insurance company will only approve factory items needed and not any aftermarket items. Southern Chrysler Jeep - Greenbrier has already helped pay for other items for *** ***** internally. **** **** ** ********* ****** ******* with handling the insurance company part of this process. Southern Chrysler Jeep - Greenbrier will continue to update *** ***** on any new details that arise as the process continues. 

    • Initial Complaint

      Date:11/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the 30th of September we took our **** **** ********* in for its first service and oil change. Our Jeep was damaged by Southern when pulling it out of their shop. The bumper and driver side fender were damaged. A month went by before they finally repaired it. The repairs were extremely poor and caused more damage to our Jeep. The Fender paint job was poor and has debris, scratches and overspray present. The steel bumper they installed was not checked for fitment and caused more damage to the front grille which was previously not damaged. This included paint chipping and cracking the grill. The workmanship and customer service we received is not befitting of a “better business” in our eyes. Our previously new jeep gladiator is now damaged and we are left with a subpar vehicle which was the result of southerns failure and not any fault of our own. We have also contacted jeep national customer care and made a complaint.

      Business Response

      Date: 12/09/2023

      My name is **** ***** and I'm president of the Southern Automotive Group. When we received the BBB email from ***** ***** - we contacted the customer and set an appointment to have the vehicle brought to Southern Collision Center and identified the areas from the pictures that came along in the email and made sure that the issues that Southern missed the first time would be taken care of this time. Once that the vehicle came out of the detail department at Southern Collision Center - ***** ******** ***** **** ********* ****** ****** (Parts Manager), and I all walked around the vehicle to make sure that the everything was perfect. I then contact *** ***** today Saturday December 9th and set up a time that he could come and check the vehicle over before taking it home* *** ***** was pleased with the work that was performed at Southern Collision Center and I also apologized for the work the first time and let Mr. Isley know that he could call me directly in the future if he ever had anymore issues in the future.

       

      Sincerely

      **** *****

      ********* ******** **********

      **** * ******** *******

      *********** ** *****

      ***** ***** ********

      ******* * ***** ********

      **************************

    Southern Chrysler Jeep Greenbrier is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.