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Business Profile

Variety Store

Family Dollar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Variety Store.

Complaints

This profile includes complaints for Family Dollar's headquarters and its corporate-owned locations. To view all corporate locations, see

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Family Dollar has 1469 locations, listed below.

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    Customer Complaints Summary

    • 297 total complaints in the last 3 years.
    • 97 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      False advertisement: one store out of town honored ad said the ad was a sale of brawny paper towels that they were being discontinued that's why family dollar had ad. The two texas city stores had the product but would not honor ad. Attach is the ad by family dollar and each store had the product but regular price. Would not ring up advertisement sale price. I think they should honor the advertisement by family dollar sales ad.

      Business Response

      Date: 04/18/2025

      Family Dollar emailed the customer stating that their complant was turned over to local leadership -ticket numer is **********. Family Dollar gave the customer the advertised price as requested. 

    • Initial Complaint

      Date:03/16/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 8, 2023 I placed an online order that was supposed to ship to the store. On February 22, I received an email stating my order ******* was ready for pickup. I went to the store 3 different times, each time I was told by a manager that they knew nothing about package delivery for customers, they can't find it, or it's not there. Two of the managers I spoke with made no attempt to look for my package. I called Family Dollar Customer Service to place a complaint. The order was canceled without my permission and my money was refunded. On February 28, 2023 I reordered the package and was promised that, this time I would get my package. On March 8, 2023 I received an email stating that order ************ was ready for pickup. Again I go to the store and was told my a manager that it was not there. I call Customer Service back and was told they made a mistake and my ETA was on March 14, 2023. So, today I go back to the store, I was told by a supposed be manager named ****** that he couldn't look for my package because he was working the cash register while an employee was on break and to come back in 30 minutes. I returned back to the store two hours later. The manager named ****** told me with an attitude, that he wasn't going to look for my package because he don't work trucks and I would have to come back tomorrow. I am so sick and tired of wasting my time and gas dealing with these unprofessional managers. When I asked to speak to a someone above them. I was told his name is **** and he is not there and, then given a Bogus phone number for **** that no one answers. On top of that they do not even answer the Family Dollar store phone. They are so unprofessional, the store cashier was smoking at the cash register while on her cell phone. I just want the package that I ordered and after that I do not want anything else to do with that store.

      Customer Answer

      Date: 03/21/2023

      Hello, I need to let you know that my package did eventually arrive at the Family Dollar Store near my house and I have picked the item up. Thank you so much for all your help.

    • Initial Complaint

      Date:08/16/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was overcharged/double charged for a cash back on 7/26/2022 in this store. When I checked my bank account and went 8 days later to discuss with manager, he checked his camera and told me yes, I was correct but refused to refund my money saying I had to go to my bank to dispute this. I want my money back and I want this manager, *** to be informed that he should know how to refund this type of overcharge to a customer instead of making them jump through hoops!

      Business Response

      Date: 08/30/2022

      Consumer Response /* (2000, 8, 2022/08/25) */
      Miss Palmer, I just spoke with you. Please close complaint #XXXXXXXX as my bank took care of refunding me.

      Thank you.

      Best Regards,

      ***** ******

      Sent from my iPhone

    • Initial Complaint

      Date:08/14/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It was august 13,2022 I went into a family dollar after leaving Forman mills, I check in my bag but they wasn't tagging when I checked out the bag I received wasn't mine I notified them and returned the bag they said someone else called saying they had wrong bag as well but they never retuned my bag

      Business Response

      Date: 09/15/2022

      Consumer Response /* (2000, 8, 2022/09/07) */
      Yes I heard from the company my issue was resolved

    Family Dollar is NOT a BBB Accredited Business.

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