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Business Profile

Pool Contractors

Swim-N Pools Billiards and Spas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

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1

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Review Details

  • Michelle W

    Date: 07/21/2023

    Stay away from this business, ***************************** Billiards and Spas. ***** is extremely rude.After being a client for over 27 years, paying $4,000 each summer for weekly cleanings of an inground pool, plus paying them to open and close the pool each year, and replace liners, plus buying all supplies from them, thinking they were trustworthy, finally had cameras to prove they only cleaned for less than 11 minutes, didn't shock the pool like they were supposed to, didn't vacuum it well, left a valve closed, and the pump on, which burned up the motor. They charged $500 for a new motor, that they destroyed, and left wires hanging out on the new motor, plus, left the valve closed AGAIN, but turned the pump on running without water. Claimed they shocked it this time, yet 4 days later, a more reliable pool company said the chlorine level was almost zero! After we called, they did come cover the wires THEY left exposed, said they'd discuss what to do about this situation with owners, but didn't call back, so we called them. ***** acted as though she didn't know what we were talking about, then said her employees did nothing wrong. Instead of taking care of their mistake, ***** used the words that she was "firing" my mother as a customer. Another pool place charges less than $300 for that motor, that should have been replaced for free, since they're the ones that burned up the first one, and possibly shortened the life of the new ************** members tried to call, but ***** was rude to them as well, told them she already fired my mom, hung up on them, and said she was calling her lawyer on them. They will not consider that maybe their employee may have made a mistake. They don't think a loyal customer for over 27 years, should be believed, instead, treated her badly.My mom is the last person anyone should ever treat this way. They should be ashamed.

Swim-N Pools Billiards and Spas is NOT a BBB Accredited Business.

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