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Business Profile

Sign Company

Holiday Signs Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sign Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm making this complaint on behalf of The **************************************** that is a 501c3 church with child care and learning center that has served the community for almost 25years. We purchased an electronic sign with some grant ***** that we received for staying open during covid period of 2020-2022. The sign was purchased to be both a marketing and information tool. The salesman, *****************, gave me a "turnkey" quote of $25,000 with 3 installments - a copy of the contract attached. The software was managed by the company with some glitches and down time in the Spring/Summer of 2022 handled by then program director ************************* - we were able to use the board up through the 1st quarter of 2023 (March 31st to be exact). When we (my admin person *********************** and I) called for service, ************ relayed that his boss and owner of the company was dealing with some software issues and assured us the problem would be resolve expeditiously! 2 months later after missing all of April ************* Sunday), Spring Break) and ALL of *** *********************** Day {I'm a ******** era veteran} - we still had no service. At this point I had a stronger conversation and informed ************ that they are making it so that litigation may have to be our recourse to which he simple responded: "So noted"! And that was it, no more communication or attempts to resolve the issue. I enquired of an attorney friend who was doing some organization restructuring for us about a litigator and he referred me to *************** see "Representation Agreement" attached. The issue that prompt me for representation is an suspicious email requiring $2500 software fee for connecting the board. We bargain for a turn key with an autonomous software package The attorney's retainer was $1250 and truthfully nothing has happened to move this resolution along. Please help us and any other buyer in this precarious position.

    Customer Answer

    Date: 09/25/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Holiday Signs Inc. regarding complaint ID ********.

    Regards,

    *************************

Holiday Signs Inc. is NOT a BBB Accredited Business.

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