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Business Profile

Tire Repair

Waller Tire Place
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Waller Tire Place's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/06/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 22,2022 I went to Waller tire because I had a right rear tire flat. They found a nail close to the side wall and a man name Buck fixed it. I stood their outside the bay while he plugged the tire. I asked **** who do I pay? He said pay him. The man walked over and I gave him *****. Cash He said he would take it inside. **** witnessed it. I did not get a receipt!! He suggested I get a new tire because it was on side wall . So I went to NTB (National Tire and Battery) asap. They said they could not match that tire so instead of one different tire I installed all 4 tires. I went back to Waller Tire today December 6 th to get my receipt for ***** so I could turn it into my Roadside Assistance.. They will pay for one tire . **** Waller the owner refused to give me a receipt for the ***** cash I paid on ***** for plugging the tire. All I want is a receipt on *****-2022 on his letterhead showing they fixed a flat tire where nail was on side wall. so I can turn it into my Roadside Assistance to get reimbursed for my tire that I had to buy. . **** Waller the owner refused to give me a receipt. He said I cant go back. **** the mechanic that fixed my tire witnessed it. **** walked back in the office with me today. He told **** Waller that she paid in cash. I paid the person in the shop. All Im asking is for a receipt that day for ***** for plugging a tire so I can turn it into my roadside assistance. **** Waller wont give me a receipt now. Thank you.

      Customer Answer

      Date: 12/28/2022

      Dear  ****,
      Per our telephone conversation this morning,   I would like to confirm Waller Tire has resolved my complaint and please close it out.   Thank you for your assistance in this matter.
      Sincerely,

      *************************

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