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Business Profile

Fast Food Restaurants

Bojangles - #1149

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed an online order for pickup on Saturday June 17th. Went to pick up the order through the drivethru and luckily noticed that it was missing one biscuit before pulling off. Got that and came home to eat before heading out the door for the day. In the order you can see that I paid extra for Egg and Cheese on the cajun filet biscuit which I did not receive. I called the store and asked how I could be refunded as we were getting ready to leave for the day and the teammate that answered the phone did not know how with an online order and explained a manager was not in. He took my information and was to have a manager call me back next day. That didn't happen. On Monday I completed the online survey and requested to be called to resolve this and provided my information. In addition to this I also sent an email to the "Contact us" with corporate Bojangles requesting to be contacted to resolve. I have not received any contact. I am requesting to be refunding $1.82 for the cost of the items plus tax.

    Customer Answer

    Date: 07/07/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Bojangles - #1149 regarding complaint ID ********.

    Regards,

    ***********************

Bojangles - #1149 is NOT a BBB Accredited Business.

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