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Business Profile

Comic Books

Black Saber Comics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Comic Books.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a bundle of Scotty Young comics on May 1, 2024. Items show shipped on 8/7/24 but have yet to be delivered. *** tracking number shows items in ************, ** but indicates there is an issue with the address and shipper needs to file a claim. Have sent repeated emails to business without a response. Would like to know status of delivery or receive a refund of purchase price.

  • Initial Complaint

    Date:08/29/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered a product through Black Saber Comics and have tried to reach out multiple times with various emails and including reaching out through ******** and ********* and have not gotten a response at all .

    Emails I have used are as follows:
    ************************** ***********************************************  I have yet to get a response and it has been over two months now..

    Business Response

    Date: 09/03/2024

    Although the business did not respond through the BBB complaint process, the consumer has notified BBB that the complaint has been resolved. 

    Customer Answer

    Date: 09/03/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Sounds good thank you ********.  Yes, please welcome to close the case out since he was finally responsive.  Hopefully I will see the shipped item once he ships it out. Thank you again for the quick response and support.  God bless and have a beautiful 3 day weekend.Kind regards, **** *********  ###-###-####  

    Customer Answer

    Date: 09/24/2024

    I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Hi ***, I truly appreciate you calling me back please see ,multiple emails I have sent and tried to follow up on the status.  I also saw a cancellation without any response coming from him screenshot below..  A bit of disappointment on the lack of communication or response on his part.  case number #******** Thank you again and truly appreciate your support. Warm regards, **** ********* C:###-###-#### 

  • Initial Complaint

    Date:12/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Anyone who can help me,
    I have sent four emails to ***** ******* at BlackSabercomics.com Since March 11th when I was charged $85.88 for comic books (10pack spiderman #7 ramos spoiler cover and 10pack amazing spiderman 25 disney cover) using ****** through shopify for order #****. I have them all and his response, that he apologized, had misplaced my order, and was looking for it. One month ago I replied saying that I should not have to wait more than a month more. That day he canceled my order.with no responce. I'm glad to forward the email chain if it helps.
    One week ago I emailed ***** saying that I had not yet received a refund and would wait a week before pursuing other options. I have heard nothing. I have no order that I paid for, and no refund.

    Please help me. I'm sorry that my patience has made this a longer time frame than it should be. I will learn from this. I have tried to contact ****** and ******* with no luck. I have given up on the order, But I very much hope to get a refund. Again please help. At first I thought he was just keeping the comics because the ramos covers I paid 3.29 for sold for 10x that today on ****, but I can't believe this is not intentional fraud and theft, after this time and this many chances and no refund. They should not be able to do this.
    Please, please & Thank you for your help,
    ***** *****

Black Saber Comics is NOT a BBB Accredited Business.

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