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Business Profile

Hotels

Super 8 by Wyndham Christiansburg

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2025

    Type:Facilities Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We arrived March 14, 2025 and paid 384.30, 439.25 with taxes and fees.

    Do not waste your money here, the owner seems petty and inconsiderate and disrespectful when he talks to you, he allows you to stay even with pets for a fee, if you don't have enough for your animals and have to leave them in your vehicle, taking care of them still of course, will then will proceed to call animal control on you, and the rooms are not worth almost $60 a night or almost $500 a week. The rooms are kept clean very well by the maintenance and other cleaners, but if your room is cleaned by the owner and his family be prepared for a filthy room, toilets don't work right/won't flush correctly almost over flows, bathtub leaks/won't turn off all the way, the doors won't open and close easily and there are bugs in the rooms/cockroaches. You will end up wanting your money back, I would like a full refund for compensation due to and unfriendly and terrible stay.

    Business Response

    Date: 03/21/2025

    I am truly sorry to hear that your stay was impacted by the untidiness of your room . Our goal is to provide a seamless and comfortable accommodation, and it is unfortunate that we fell short of that expectation during your visit. Your feedback is invaluable, and I will share this with the management for necessary attention. We greatly appreciate you and hope to have the opportunity to host you again, delivering high-quality lodging in the future. we will full refund on card 

    Customer Answer

    Date: 03/24/2025

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.A full refund from the business would be very appreciated, these are tough times, if we were able to get our money back it would help us greatly and I will consider this complaint resolved.

    Regards,**** ******* 

    *************

  • Initial Complaint

    Date:03/03/2025

    Type:Facilities Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This place is a joke. It claims to be a non-smoking hotel, but everything in the room was covered in cigarette burns. The sheets, furniture, bedding, and even the bathtub were burned. I had to ask for all new sheets the moment I walked in.

    Then came the real nightmare. Roaches were crawling out from behind the painting where the headboard is. This place is filthy and infested. The whole building is run down, the doors look like they have been kicked in multiple times, and the door frames are bent like someone has broken into the rooms before.

    When I told the front desk about the roaches, the guy did not even seem surprised. He just asked for my room keys when I requested a refund, like this happens all the time. That tells you everything you need to know about this dump.

    This is one of the nastiest hotels I have ever stayed at. It is dirty, falling apart, and clearly not taken care of. Do yourself a favor and stay somewhere else. This place should be shut down.

    Business Response

    Date: 03/04/2025

    Dear SirOn behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued Customer.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We are working hard making great improvements and updates to all of our rooms.We hope for an opportunity to properly host you in the future, and accommodate you with three free nights for the issues you endured. I will attach a copy of your full refund with pet fee included here as well andcopy of pest control statement and summary of room treatment.Thank youSincerely,***** ******

    Customer Answer

    Date: 03/07/2025

    I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Dear ***** ******,I appreciate your response and the offer of three free nights; however, I must respectfully decline, as I do not plan to return to Virginia for many years. Given this, a future stay would not be of any use to me.Would there be an option to receive bonus points instead? If that is not possible, I will need to wait for a response from the other hotel to determine if they can help offset my bill from $1,000 to the $500 I originally intended to spend.Please let me know if there are any alternative resolutions available.Best,******* *******

    Business Response

    Date: 03/07/2025

    Please contact me at ###-###-#### to discuss a resolution. We can pay the difference in price for your stay. We just need you to tel us the cost and the hotel you stayed at. We will also need a receipt. 

    Business Response

    Date: 03/17/2025

    Thank you.  We will send check on different $464.41. It will take 3 to 5 business days 

    Customer Answer

    Date: 03/17/2025

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* ******* ***

  • Initial Complaint

    Date:01/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 15, 2023, my wife and I purchased a room at the Super 8 motel in Christiansburg, VA. The room was so disgusting and nasty, we left after being there less than one hour. On our way to the car, we saw the manager outside our door, arguing with another guest. He noticed us, and asked what was wrong. I explained the rooms condition to him, and he said we got the room we did, because I requested smoking.

    Business Response

    Date: 01/12/2024

    I really apologize on it. If the guest come directly to us we will switch the room or will do the refund the guest pay with the cash so I will send the check to them on that address. I attached the copy with the check and envelopes if you have any question, please let me know. Thank you. ***** ****** 

    Customer Answer

    Date: 01/13/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** *****

Super 8 by Wyndham Christiansburg is NOT a BBB Accredited Business.

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