We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Veterinarian

Town & Country Veterinary Clinic, P.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Veterinarian.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date 06/09/2024

    Miss diagnosed my dog after rushing her to emergency vet. Was charged 663.00 that is after I told them I was taking her some where else.
    On the 9th I came home to find my furbaby shaking and thought she was having seizures. Rushed her to Town and Country Vet. After waiting 10 unites they took her back and then after about 30 minutes called my self and my son in and wanted information on her. Brought an estimate of 864.00 to do blood work and give meds. Came back in said she was severely dehydrated and very high sodium and had to give her injection to stop shaking. Brought another estimated of 2300 to 2500 and wanted to keep her and did not know if she would make it just keep saying that.
    I called a vet in the town I live in and he said bring her to him. I told them I was not paying that price and was taking her to another vet. I paid 663.00 and they brought her strapped down on a stretcher semi sedated to my vehicle. Drove her to other vet. The medicines Town and County gave her wore off and she started drinking water.
    The second vet knew exactly what was wrong. One steroid shot and one shot of antibotics and he gave her prescriptions for steroids and antibotics. She had milk fever Brought on by lime disease. She has puppies and he stated that they usually get that around 3 1/2 weeks after delivery and she was luckly she got sick 4 weeks after. She is currently being treated for lime disease.
    The next morning she was back to her self no tremors and drinking and eating.
    Town and Country did absolutely nothing but maybe give her fluids, and leave the iv cath in her leg. It was wrapped to tight and tape was stuck to her fur and to iv cath ports, even if they would of needed to give her fluids they could not.
    I feel that 663.00 was over paid when I had to pay for a great vet to make my firbaby well again.


    4th Pic is from 2nd vet.

    Business Response

    Date: 07/12/2024

    To Whom It May Concern,Attached are the medical records and invoice for the care that Ms. ****** dog, ****, received at Town and Country Veterinary Clinic on June 9th, 2024. **** was brought in on an emergency basis on a Sunday due to seizures. Dr. ******, a licensed veterinarian, provided **** with an emergency exam. ****  received emergency care, including the placement of an IV catheter, administration of a bolus of fluids, and an injection of midazolam to stop the seizures. Blood work revealed that **** had Lyme disease and life-threatening sodium levels.It was recommended that **** be hospitalized due to the severity of her seizures and high sodium levels. The bloodwork performed on **** did not support a diagnosis of "milk fever," which is characterized by extremely low blood calcium levels. ****'s blood calcium levels were normal at the time of presentation. An estimate of care was provided to the owner, who decided to take **** to her regular veterinarian.We understand that the owner felt the charges were high and chose to take **** to another veterinary clinic. However, the services provided were necessary to stabilize ****'s condition and ensure she was safe for transport. The treatment plan and costs were communicated transparently, and the owner was given the option to seek care elsewhere, which they did.Regarding the client's complaint, we wish to clarify the following points:Emergency Care and Stabilization: **** was brought in with severe symptoms that required immediate attention. Our team acted promptly to stabilize her, which included IV fluids and medication to control her seizures.Diagnosis and Recommendations: ****'s blood work indicated Lyme disease and high sodium levels, which justified our recommendations for hospitalization and further treatment. The diagnosis of "milk fever" was not supported by the bloodwork results at our clinic.Communication and Consent: The owner was informed of the estimated costs for ****'s care and consented to the initial treatment. When they decided to seek a second opinion, we ensured **** was stable for transport.As the owner and medical director of Town and Country, I believe that the care provided by Dr. ****** was appropriate, and additional care was recommended based on ****'s condition at the time. I am glad to hear she received the necessary care and is now doing well. If there are any further concerns or questions, please do not hesitate to contact us.Sincerely,Kelly Burdette, DVM Owner and Medical DirectorTown and Country Veterinary Clinic

Town & Country Veterinary Clinic, P.C. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.