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Business Profile

Pool Cover Service

Covers-R-US

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Cover Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a quote to fix my pool cover. I could see a tear at the beginning but nothing else because the cover would not open due to the tear. ***** came to take a look at the cover. He gave me a price to fix the tear and replace the track. I asked him to fix the tear and I would clean the track. He took the cover and then reinstalled it when fixed. That weekend, the cover would not close. I contacted him and he said he would come but that it was supposed to rain. Then he didn't respond. The next day, I fixed the slack in the line....which he should have done. I told him I repaired it but no response. Then 3 weeks later the cover won't open again. The cover was worn down further down from where I could see the first time. This issue was there before and he never addressed or even let me know it was there. He should have discussed this with me and gave me options. I feel that he just did a quick fix and is not standing by his work. When I finally spoke with him, he said he would come out but to my knowledge, he hasn't. He won't return calls or texts. I am now spending more money and time trying to keep my pool clean without a cover. All I want was for him to stand by his work and to have given me an honest estimate to begin with after looking at the integrity of the entire cover....not just the first 1 foot of 50 feet that could be seen.

Covers-R-US is NOT a BBB Accredited Business.

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