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Business Profile

Auto Body Repair and Painting

Kevin’s Auto & Collision, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/24/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday Oct. 17, 2022 I purchased a 2012 Ford Focus from Kevins Auto Repair at **** *** **** ************* *** I asked if any major issues, was none. Told ****** owner, need cheaper model, had let my 2022 jeep go. Not to go over 200 mo. with 1,000 cash down. After 3 hours of getting address verification for income and bank, i was approved for 6,500 for 4 years. signed contract online. I asked for copy of sales figures, denied. I asked credit acceptance for copy thru email, denied. On Wednesday, Oct. 19, 2022, 2 days after i purchased car , light came on with loud roaring noise. Took to dealer. Said not worry. That happens. I took car to **** **** get diagnostic test. Was told lot of bad issues. 10 to 12 with 3 mechanical failures. I took list of issues to dealer, gave to lady employee. I would be back Thursday Oct. 20 get my 1,000 money back. Returned Oct. 20, 2022. ***** refused give refund. Said nothing wrong with car. I left car at dealership. I called credit acceptance for them to repo, or Kevin give me money back. He refused. Kevin, said he will tow it. Comments made to me below are false: Kevin, owner said nothing wrong with car, said he called **** ***** said they did not do test on 2012 Ford, He said 1,000 refund sent to credit acceptance he did not have it, said auto zone did history of car. and said he did not get a diagnostic test. i told credit acceptance to call Kevin the owner, to tell him that i requested them to repo car , if he was not going to give me my money back. **** **** was correct in the test results of this car. I will go to court. i asked owner to do the right thing, and they refused. Hopefully, this will not happen to any other trusting vulnerable person at this dealership. Horrible to steal money from elderly looking for a good car. Hope this issue can be resolved and i will get my 1,000 money back. ****** *****

    Business Response

    Date: 12/06/2022

    This was a voluntary repossession and the finance company has the car.  She is still responsible for the balance of the loan.

    Customer Answer

    Date: 12/07/2022

    I have reviewed the response offer made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

     Regards, ****** *****

Kevin’s Auto & Collision, LLC is NOT a BBB Accredited Business.

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