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Business Profile

Cardiologist

James River Cardiology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cardiologist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid James River Cardiology ******************************** a $25.00 cash payment for services received in 2024 approximately 03/24-04/24. The systems were down at the time of payment so the young lady asked me was it of if she stamped my invoice paid. I stated that would be ok as long as I had proof of payment. After this visit they have constantly harassed me through text messages, phone calls and emails stating that I have not paid the $25.00. I have spent hours emailing the receipt and telling this same story over and over again. A year later in 2025 I am still being harassed about a bill I paid. I have emailed the receipt to ******************************* on 07/01/2024, I have emailed info to ****************************** on 10/21/2024 regarding this matter. I have emailed the receipt to ***************************** on 09/03/2024.

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went for exam by ******************* of James River Cardiology on 5/26/2022. This should have gone to ********* comp to which their office was notified and aware of but still billed my ******** UnitedHealth carrier. When I received bill for $35 copayment I notified their billing spoke to ******. She said problem was confirmed to ignore bill. Another bill came in September and ****** repeated same message. Another bill came in October and a ******* answered and stated that ********* comp had pay, that balance was copay from original billing just ignore. Another bill came for same amount and ****** repeated what ****** stated. Now in November issue remains unresolved and a ****** stated only ********* comp was billed. That the $35 was the remaining bill the ********* comp did not pay. Never had or heard of ********* comp not paying entire bill. Could they be double billing both ********* comp and ******** UnitedHealth? Why has the story changed about this bill?

    Business Response

    Date: 12/21/2022

        
     
    I am writing in response to a letter received regarding case# ********. ********************* does not have a balance with James River Cardiology and while United Healthcare was originally billed, once notified of his workers comp case, the claim was billed accordingly and a refund request was sent to United Healthcare to refund the ***** paid on his claim. If any other details are required, I can be reached at the number below. 

    Thank you,

    *************************
    Billing Manager
    James River Cardiology

    Business Response

    Date: 12/21/2022

        
     
    I am writing in response to a letter received regarding case# ********. ********************* does not have a balance with James River Cardiology and while United Healthcare was originally billed, once notified of his workers comp case, the claim was billed accordingly and a refund request was sent to United Healthcare to refund the ***** paid on his claim. If any other details are required, I can be reached at the number below. 

    Thank you,

    *************************
    Billing Manager
    James River Cardiology

    Customer Answer

    Date: 12/22/2022

    [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.

    Regards,

    *********************************



James River Cardiology is NOT a BBB Accredited Business.

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