Complaints

This profile includes complaints for Virginia Carolina Buildings, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Virginia Carolina Buildings, Inc

  210 S Fourth St Crewe, VA 23930-2107

• 

  Virginia Carolina Buildings, Inc

  23901 Pear Orchard Rd Moseley, VA 23120-1334

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buckled panels (4), as if they were not screwed down. Roof to porch transition.This is the 3rd contact with you and haven't heard back.I can send pictures if you like. the transition just don't look right.

  Business Response

  Date: 08/13/2024

  We apologize for the delay in completing your repair request.  The subcontractor was scheduled to come out on 7/22 and then again on 8/5 when we found out he did not show up as expected.  We have contacted him and explained the urgency, and he has assured us that he will take care of this today.  *************************, Production Coordinator, will follow up to ensure repair is completed satisfactorily.  

  Customer Answer

  Date: 08/13/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  ***********************
  
  
  
  

• Initial Complaint

  Date:12/02/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/21/22: Job to install a metal roof w/drip edge was completed and paid in full at the full contract price ($5608, not including building permit; Job #V22323) with LifeTime Roofing/VA Carolina Builders. During the job, the installer notified me that he couldn't install casing around the wood perimeter of the roof line because it wouldn't look good; I told him I trusted his judgement but was concerned the bare wood perimeter would not be wrapper as I wanted. That same day after the installers had departed, I contacted RoofTime (via text message) to ascertain what credit would be issued for work (labor and materials) paid for but not performed, even if for a presumably good reason. Their response was that the trim package is standard, so no credit would be issued. I followed with a letter to the home office on 10/31. No response by 11/18/22, so I sent a second letter to the home office (Cc to BBB) requesting the courtesy of a reply to my first letter. As of the date of this BBB complaint, there has been no response from LifeTime. I am seeking a partial refund for work that was paid for but not performed, or preferably that they return to the worksite and install the casing.

  Business Response

  Date: 01/04/2023

  The contract did not include the facia trim. No refund will be issued as the work that was contracted for was completed. 

  Customer Answer

  Date: 01/06/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  The response says that the fascia trim was not included in the contract, but it was and I was specifically told by the installer on-site that he wasn't going to do it. He was hard to understand due to his accent, but what I understood was something about a gap that would be left if he did it. I knew he didn't have the authority to address a credit so I simply told him I would contact the office to discuss. Thereafter, the company rep ******* confirmed via 10/24/22 text message "(sic)The trim package is standard there's no charge added on for any of it however in some cases the application is different so there wouldn't be a credit of any kind," which clearly implies the trim package is a standard item in the package that I paid for but didn't get. While I don't disagree applications are different, the company inspected the property in order to give me a price estimate that I agreed to and that would have been the time to tell me they couldn't case it. Pre-job, I explicitly asked that the job be completed in the same manner as the job they did for me two years prior on another house, which included the casing, and told them I wanted the wood covered so I wouldn't have to climb up a ladder to paint.

  Common sense says that if the casing is included in the standard package then there are both labor and material costs associated with those items, so if the labor/material is not expended, a consequent credit should be issued. 

  
  Regards,
  
  *********************
  
  
  
  

  
  

  Customer Answer

  Date: 01/09/2023

  It's not clear what more documentation you need as the contract and cancelled check and prior direct correspondence with the company were attached to the original complaint.

  **************