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Business Profile

Collectibles

The Franklin Mint

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collectibles.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November of 2022 I purchase a bag of historic coins from them for a Christmas gift for my son. The coins were never delivered. It is now a year later and I have tried emailing and calling just to receive the items that I paid for to no avail. All I want is the coins.

  • Initial Complaint

    Date:05/16/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for an item in November 2022 as a gift for an elderly family member. Its now May 2023 I still havent received the item nor is it shipped. Ive contacted Franklin Mint several times only receiving a generic email back about long wait times and what not. I would have happily waited a month or two maybe three but now half a year later? Ive been scammed obviously. Still unable to contact anyone at the company due to no phone number being available or an actual email address. Order number *****

    Customer Answer

    Date: 06/12/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by The Franklin Mint regarding complaint ID ********.

    Regards,

    *************************

    Business Response

    Date: 08/07/2023

    To whom this may concern,

    Unfortunately we were unable to reply or get to this person's refund request in a timely manner. We have confirmed their purchase to be processed for a refund. They can expect to see these charges back in their account within the next **** business days.

    Apologies for any inconveniences this may have caused them thus far. The customer will receive an additional email notification when the refund has been processed.

    --
    *********************************
    Retail Ecommerce Ventures LLC
    Director of Operations

  • Initial Complaint

    Date:02/27/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    order a roll of forever stamps for ***** on 2-17-2023,order number ********, tracking number **********************....when i checked the tracking number it was still in ,**********..2 hours later i got a email and said it was delivered,so i when back to tracking and its still in **********..thank you for your help ,*************************

    Business Response

    Date: 08/07/2023

    To whom this may concern,

    We are unable to locate any purchase history with this person's name and email address provided - if there is another email addres, order number or any other information we can try please reply to this and I'll continue searching.

    --
    *********************************
    Retail Ecommerce Ventures LLC
    Director of Operations

    Customer Answer

    Date: 08/08/2023

    Better Business Bureau:

    I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Provide details of why you are not satisfied with this resolution.]

    Regards,

    *************************;  I WOULD LIKE THE STAMPS OR REFUND....THANK YOU




  • Initial Complaint

    Date:02/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Patriotic Pennies collection set from this company on 12/3/22 as a Christmas gift for my son. This company charged my bank account $31.23. It is now over 2 months later, I have repeatedly reached out to this company via **************** Messenger (their contact phone number Is a recording only) and have gotten no ***** collection, no updated status on my order, or an answer to my request for a refund. Im afraid I have been scammed!! While it is only $31.23, money is tight in my household during these economic times. Just want a refund - no longer want this collection.

    Customer Answer

    Date: 03/06/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by The Franklin Mint regarding complaint ID ********.

    Regards,

    *************************

    Business Response

    Date: 08/07/2023

    To whom this may concern,

    Unfortunately we were unable to reply or get to this person's refund request in a timely manner. We have confirmed their purchase to be processed for a refund. They can expect to see these charges back in their account within the next **** business days.

    Apologies for any inconveniences this may have caused them thus far. The customer will receive an additional email notification when the refund has been processed.

    --
    *********************************
    Retail Ecommerce Ventures LLC
    Director of Operations

  • Initial Complaint

    Date:02/09/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order 1/16/23 for 1 Gram Swiss Ingot Replica plated. Order #***** the order was for $38.04 and was charged to my credit card immediately. I tried calling but they have a recording that tells you to work thru email. I sent an email 1/26/23 asking why I havent received tracking for shipment. I resent a reply on 1/30/23. I sent another request for product on 2/2/23. None of my requests were answered. I sent a new request 2/9/23 requesting the order be cancelled after seeing their F rating on the BBB site. I have also started a complaint against the Franklin Mint with my credit card company. I thought this was the Franklin Mint that sells collectibles and is famous. How can another company use a trademark name for their company?

    Customer Answer

    Date: 03/05/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by The Franklin Mint regarding complaint ID ********.

    Regards,

    ***************************

    Business Response

    Date: 08/07/2023

    To whom this may concern,

    Unfortunately, we were unable to satisfy the customer's request in a timely manner - the customers purchase has been disputed and resolved in the customers favor, therefore there is no further action we can take as they've already been refunded.

    Please let us know if there is anything else we can assist with.

    --
    *********************************
    Retail Ecommerce Ventures LLC
    Director of Operations

    Customer Answer

    Date: 08/07/2023

    [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.

    Regards,

    ***************************



  • Initial Complaint

    Date:01/15/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a coin on 12/10/22 as a Christmas gift and STILL HAVENT RECEIVED IT. Their customer service is a joke, they just gave me the runaround and all my emails go unanswered.

    Business Response

    Date: 08/07/2023

    To whom this may concern,

    Unfortunately we were unable to reply or get to this person's refund request in a timely manner. We have confirmed their purchase to be processed for a refund. They can expect to see these charges back in their account within the next **** business days.

    Apologies for any inconveniences this may have caused them thus far. The customer will receive an additional email notification when the refund has been processed.

    --
    *********************************
    Retail Ecommerce Ventures LLC
    Director of Operations

    Customer Answer

    Date: 08/08/2023

    [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.

    Regards,

    *****************************



  • Initial Complaint

    Date:01/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not been able to get an answer on why my orders have not shipped. I would like refunded and my orders cancelled. I have sent several emails, no one will return my emails. I have not been able to contact a customer service person by phone either.

    Customer Answer

    Date: 01/31/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by The Franklin Mint regarding complaint ID ********.

    Regards,

    ***********************

    Customer Answer

    Date: 01/31/2023

        
     
    Good morning,

    I have not seen a response from The Franklin Mint. 

    Thank you for your help!
    ***********************

    Business Response

    Date: 08/07/2023

    To whom this may concern,

    Unfortunately, we were unable to satisfy the customer's request in a timely manner - the customers purchase has been disputed and resolved in the customers favor, therefore there is no further action we can take as they've already been refunded.

    Please let us know if there is anything else we can assist with.

    --
    *********************************
    Retail Ecommerce Ventures LLC
    Director of Operations

The Franklin Mint is NOT a BBB Accredited Business.

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