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Business Profile

Apartments

Spark Culpeper

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Electronic payment was never processed for rent for ******* of 2023. As I was traveling over the holidays, I attempted to pay my rent early. My bank statement confirms that the payment was never made. Please note that the landlord ONLY ACCEPTS ELECTRONIC PAYMENTS THROUGH THEIR WEBSITE. I can not get ahold of anyone at the company - only voice mails. I have the cash available in my checking account so I just need a few extra days to make the payment.

    Business Response

    Date: 01/27/2023

    Dear ******************,
    We understand that you attempted to reach the office; however, you were unable to make contact with us. We sincerely apologize for the inconvenience however we reviewed our voicemails and didn't find any messages from you. Please let us know if you left a message so we can look into how it was possibly missed. In regards to the late payment, please note that your lease governs rental payment due dates and late fees when applicable. Additionally, all balances due will display in real time on your portal account for you to track. We must enforce late fees when rent is not paid in a timely manner. If you have any additional questions, please do not hesitate to contact us at ************. We want to ensure your satisfaction as we value your residency.

    Many Thanks,
    ********, General Manager

Spark Culpeper is NOT a BBB Accredited Business.

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