Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 8, 2024 I paid them $1500 to replace my head ******* and when I picked it up the car was still over heating. I carried it back on July 3rd and once again the car was still over heating an took it back again on September 1st because the not never stopped over heating.

  Business Response

  Date: 10/25/2024

  Customer came in about an overheating and coolant loss issue.
  The vehicle checked over and found coolant fixed with engine oil.
  Customer was explained and given on writing that the engine needs to be replaced due to overheating and head gasket issues.
  Customer request that only the head gasket be replaced even knowing about the overheating and possibility of internal engine damage from the engine warping.
  Customer was also informed that the coolant thermostat was faulty and causing the vehicle to continue to overheat. Customer declined and would not replace the thermostat allowing the vehicle to overheat.
  Tech also found that the turbocharger diverter valve to be stuck and not closing.
  Customer would also not replace the damaged/cracked ignition coil that was causing the vehicle to not run on all four cylinders and continue to drive with a massive misfire.
  Customers vehicle also had multiple on-board codes found in the system:
  P00B7 ******************************************************************************************************************************************************************************************************************************************************************************************************************************************************* 1.
  Customer continued to drive on the vehicle like this when told not to, that it will inflict further engine damage. Customer refused and continued to drive the vehicle.
  Head gasket was reinspected and found to not be leaking,multiple tests were performed for this including a compression test and cylinder leak down. During compression testing tech found cylinder one at 120psi, cylinder two at 120psi, cylinder three at 120psi, and cylinder four at 140psi. compression readings are raised when pouring oil onto the piston head,meaning there is a piston ring failure.
  

  Customer Answer

  Date: 11/12/2024

  see attached

  First let me say that I reject any responce that was given by Percission Tunes. I feel that I was simple taken advantage of I truly believe there object was to sale me a new engine which they quoted my for $6,000 dollars or more. I learn from other meanics that my heads should have gone to a machine shop to have my head properly repaired, which couln't be done in a couple of days in which they said my car was completed. I am a 70 year old disabled veteran who is in very much need of his car. Please give me justice!