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Business Profile

Bakery

Dolcery Deserts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bakery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a white ********* birthday cake with pink trim on top instead of white and purple rollerskates on top instead of the big ********* on top. I also didn't ask for butter as the filler to be in the middle of the cake as I only asked for a vanilla Cake. **** refused to reply to my email about my issue and just posts the problem online bc of the bad review. States she took it upon herself to do her own creative cake because the picture I sent was to sloppy for her. Picture of cake is included, and snowflakes are not sloppy in picture. Instead reciev3d hard candy for snowflakes. I emailed her immediately after picking up cake with my issue of being upset. All I did was thank her at the door because what was I supposed to do as my daughter birthday was in a few hours. My mom always taught me to thank people for their services no matter what as that is proper to do. The lady to me doesn't have proper business etiquette. Have to pay a week in advance for a product I didn't request . If the cake was to hard to make she should of said she couldn't do it. Multiple individuals even said the filling was butter. It's the job of a cake business if she needs clarification then to ask so that this doesn't happen. I sent a picture of exactly what I wanted can't be much clearer.

    Business Response

    Date: 01/29/2024

    We have asked the client in our last email communication to bring product back for inspection to proceed. The client has not replied back. 

    Customer Answer

    Date: 02/02/2024

    Better Business Bureau:

    I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    The offer to bring cake back for inspection can't be done as the cake was tossed the day before they responded. I offered a partial refund since they still made a cake even though it was not as i wanted. I wouldn't keep a cake days after a party. t

    They won't refund even partially because nothing was said at the door,  and them not being able to be there and attending other places was not an excuse. Me emailing my issue minutes after pickup was not sufficient.  The reply is not sufficient to me as I have proof of what I ordered and what I asked for, and proof of what they delivered. Its not sufficient that they don't do what was asked.

    Regards,

    ***********************




    Business Response

    Date: 02/05/2024

    Were unable to process any refunds for this order since the client was happy at pick-up. 

    Customer Answer

    Date: 02/13/2024

    The issue was not resolved as they refuse to comply with any accommodations since they are the ones who messed up the cake

     

Dolcery Deserts is NOT a BBB Accredited Business.

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