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Business Profile

Storage

Storage Wise of Columbus

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My unit was broken into and I just don’t understand how when you have at have an access code to get in and out the unit. There’s no cameras on each isle where the storage units can actually be seen; just one camera on the side on the building where you come in and out at. I called; took pictures, sent the police report and haven’t heard anything back from anyone. That was 3 weeks ago. On top of that I called to get an update and they stated insurance was going to contact me within one to two months. How unacceptable is that. Even called corporate. My items were over $10,000; they don’t even have insurance that covers that much. Either the people that’s doing “odd jobs” on site is stealing or something but either way it’s supposed to be secure. I talked to a lawyer and they said that I can sue; so that’s the route I’m taking.

Storage Wise of Columbus is NOT a BBB Accredited Business.

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