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Business Profile

Tree Services

James Zamudio's Tree & Landscape

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired James ******* in the summer of 2021 for a major exterior renovation that included tree trimming and ***** removal, painting the exterior of the house and deck, installing a new floating deck, installing a firepit, and landscaping. Some of the work was completed to to satisfaction, however there are several things that were either done incorrectly or not at all. ****************** insisted that I pay in full prior to completion and, because I was going out of town, I wrote 2 final checks with instruction to cash the first and hold the second until all work was complete. When I returned 2 week later and noted that the work was not complete, I ask him to hold the final check. He cashed it anyway. ************************ team determined that the firepit should go on top of a slab of concrete, I disagreed but eventually took their "expert" opinion. It is unusable and an extreme safety risk. My mother and children were nearly blinded because the concrete exploded and threw out shards of shattered concrete the one and only time we tried to have a fire. Landscaping was not finished, the dogwood tree he planted died almost immediately, the siding along the deck was never repaired, a lattice enclosure around the water meter was left half painted and has fallen apart. I have sent ******************** numerous messages and photographs and was repeatedly assured that he would finish the work. After nearly 2 years of stalling, none of these issues have been addressed. He has not made any effort to resolve these issues.

    Business Response

    Date: 05/05/2023

    Complaint was resolved. Took longer . James ***** ************ We were out yesterday on May 3rd to complete. Thank you 

    Business Response

    Date: 05/05/2023

    Complaint was resolved. Took longer . James ***** ************ We were out yesterday on May 3rd to complete. Thank you

James Zamudio's Tree & Landscape is NOT a BBB Accredited Business.

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