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Business Profile

New Car Dealers

Robert Woodall Auto Mall
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Robert Woodall Auto Mall's headquarters and its corporate-owned locations. To view all corporate locations, see

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Robert Woodall Auto Mall has 4 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Jessica E

      Date: 08/06/2023

      Never taking my car here again. Sat for 2 days and was told both days “they didn’t have time”. Catherine behind the service pay window rolled her eyes at me, 1 of the advisors Mike jerked my papers & mumbled “not my problem” after I asked for someone to explain my overpriced charges. Guy at the parts window lied to me on the phone saying 5 hours labor, when I was already told 3 hours. They are crooks. My car is shaking, grinding, rattling and worse than when they supposedly “fixed” it. My car has been in and out of there the last 3-4 months, I’ve spent hundreds of dollars, they charge $130/hour shop labor you would think they would diagnose the problem correctly. I called the shop supervisor Joey 2-3 times left voicemails with him and he has not returned ANY of my calls. Have asked to speak to Robbie himself and was told he “wasn’t available “. I have worked in customer service the last 13 years and NONE of what I have experienced here is anything remotely close to good customer service. The way they get over on so many people, especially females and older people, is extremely unacceptable and disgusting. They charged me for an oil cap screw saying it was stripped but they’re the only ones who have done any oil change on my car. They will get you any and every way possible. “Stealership” is what they are. This is the worst place I’ve ever dealt with when it comes to “fixing” cars and having been lied to multiple times and overcharged. They are not honest and they will take advantage of women and older people. I have no idea how they are in business. I’m sure the other Woodall’s are the same way if they’re tan by the same person. This is sickening. Especially in the times we are in right now, people look for honesty and integrity. Don’t go to Woodall if that’s what you’re looking for! Scams and crooks is all you’ll find!

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