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Business Profile

Self Laundry Service

Associated Services Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Self Laundry Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2024

    Type:Facilities Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 2024, swiped card on washer three times, washer would not start. Had put clothes in washer, bleach in dispenser and laundry detergent in dispenser. Upon removing clothes beach had dispensed and damaged sheets and then spilled onto cargo pants I was wearing. Showed damage to worker. Contacted Associated Services Corporation via certified mail. They called and said they would refund money lost in machine but not clothing damaged as was fault of bleach left by previous customer. Informed them I had been using laundromats over 30 years and it was obviously damaged machine and incorrect dispensing of my bleach. They said someone would call me but they never did. Need $105 in lost money and damage to clothing/sheets.

    Business Response

    Date: 05/30/2024

    When a washer does not start a cycle the customer's credit card is not charged, however, there may be a bank "hold" that will clear in a few days from the customer's account.  We would gladly process a refund to the customer's credit card account if he would provide proof it was charged and his card number so we could verify. We offered this in the letter we sent to him on 5/3/24.Also in this letter is the explanation for not replacing his items.  Our stores are unattended during the day and listed as self service and we have signs stating that we are not responsible for damaged items.  There is no way for us to monitor what each customer washes and what they wash with (i.e. Bleach, Detergent etc.).  I am attaching customer's original letter and our response.  We would be glad to refund the credit card charges if information is provided I stated, but we do not feel responsible for damaged clothes.Thank you 

  • Initial Complaint

    Date:07/26/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visit this this business frequently and I went in one day to do laundry and put in a 5 dollar bill for quarters. The machine ripped my 5 dollar bill in half and only gave me half of the bill back. I emailed the company 3 times with no response and no response when calling the phone number. I want to be refunded the money and I would like you to make the company comply with this.

    Business Response

    Date: 08/03/2023

    We issued check number ***** in the amount of $5.00 was mailed on 07/25/23.  The information on the check was: **** ****, *** ********** ****** *** ***, **********, ** *****.  Please let us know if you receive this check or if the address is incorrect.  You may want to check with the tenants in apartments around you as sometimes the mail delivers incorrectly,Thank you,*** ******Associated Services 

    Customer Answer

    Date: 08/07/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **** ****

Associated Services Corporation is NOT a BBB Accredited Business.

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