We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cannabis

Commonwealth Canna LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cannabis.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/08/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 25, 2023, my husband and I visited a Commonwealth Canna pop-up store held at a local brewery. We made a purchase from the vendor, Commonwealth Canna, but when the sales clerk processed our credit card on his phone "square" mobile card reader device, he said it did not complete the $117.00 charge because of poor wi-fi or poor internet connection. My husband had cash and give the sales representative $120 in cash. We did not receive a receipt. On Feb 26, I noticed a $117.00 charge pending on my account. I called my bank and they temporarily reversed the charge while they investigated. I emailed the owner of Commonwealth Canna, but mistakenly told him my bank could reverse the charge, which I assumed to be permanent. **** from Commonwealth Canna called me and assured me that he remembered the transaction and agreed we did pay in cash and the charge would be a double payment. On Jun 2, my bank put the $117.00 charge back on my account. Because we paid cash and because we did not get a receipt, the bank determined that they could not credit **. I emailed Commonwealth Canna on Jun 2, explaining the problem and asking help resolving the double payment. I followed up on Jun 5 with another email. I have not received a response from Commonwealth Canna.

    Business Response

    Date: 06/12/2023

    I had been traveling and unfortunately didnt see the email until a few days later. I replied to her email, made the return on my end, and then followed up within the time frame I told her I would. The entire email chain is attached. 

     

    This issue is resolved and the charge has been returned to her. 

    Customer Answer

    Date: 06/15/2023

    [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.

    Regards,

    *********************



Commonwealth Canna LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.