Complaints

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• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to cancel our BioGreen (recently bought out by ******** *****) services on May 2nd 2022. I was told that the account was cancelled and if we ever wanted to sign up again to call back. To our surprise on June 1st 2022 BioGreen treated our yard and placed a bill of $206 on our door. It was at that time that BioGreen emailed detailing a stating that they attempted to call but no one answered, to ensure we "really wanted to cancel," I informed them that the absence of consent is not the same as giving consent. August 4th 2022 I received a collections payment from TSI on behalf of BioGreen for the payment of $206 dollars. This is a unjustified collections payment that is now hitting my credit when BioGreen did not respect the cancellation when orginially made on May 2, 2022.

  Business Response

  Date: 09/02/2022

  ---------- Forwarded message ---------
  From: Steve S******* <*********@bgoutdoorsvc.com>
  Date: Thu, Sep 1, 2022 at 2:09 PM
  Subject: Complaint ID-******** ****** ********
  To: [email protected] <[email protected]>
  Cc: Steve S******* <*********@bgoutdoorsvc.com>
  
  The client signed up for lawn care service in October of 2020 by phone using a credit card. Contract attached. As it states, Credit Card by phone signifies Acceptance of contract. Client was sent a copy of the contract via regular mail on 10/20/20 along with a thank you letter.

  
  They signed up for our Program One lawn care that includes core aeration and overseeding in the fall. Down payment was one service payment $80.00, lime application $75.00 and a soil analysis $25.00 for a total of $180.00. There were to be 5 more payments for $80.00 for another 5 services.  All of which were paid. 

  
  Please note under service agreement, if contract is cancelled, customer will be liable for services rendered, as payments do not reflect cost of seasonal services.  
  
  As per the SERVICE AGREEMENT  the service  is continuous from application to application and from year to year, but may be suspended or cancelled by written notice. Come fall of 2021, the contract renewed automatically as stated in the "service agreement". The price increased to $90.00 per service which the client paid. $90.00 for the Fall service 2021 and the winter service 2021.

  
   In January of 2022 Bio Green sold the lawn care portion of the business to ******** *****. All customers received notice about the sale and were informed that service would remain the same with the same technicians, as all employees were taken on by the new company. Bio Green did not perform any lawn services in 2022  The new company, ******** ***** performed the spring service. ******** ***** actually credited the service they did for the client because they stated they CALLED and cancelled the agreement. They were informed that if they did in fact cancel, they would owe Bio Green for services rendered by Bio Green, as stated in the Service Agreement. The $206 bill was not placed on the door. It is the balance of $131.00 owed Bio Green plus the collection fee of $75.00 sent to them from the collection agency.  
  
  Attached are emails from *** ******** at ** ***** and myself trying to resolve the issue
  
  V/R
  
  Steve

  Customer Answer

  Date: 09/02/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: Bio Green or ******** ***** did in fact service our lawn on 6/1 as stated in the original email dated 6/3 from ****. This was the original complaint because we had another company to treat the lawn a few days after your company's negligence, we were worried they would charge us a late cancellation fee or worse still treat the yard and burn it with overtreatment. The bill of $131 is to recoup the overseeding in the Fall of 2021 but the lawn was treated on 6/1/2022.
  
  I spoke with a woman who said our service was cancelled then my husband had to call a few months later because Bio Green or ******** ***** showed up, so it clearly wasn't cancelled. When he called he spoke with a man. Neither of whom directed us to put it in writing, the last correspondence from the man on the phone was were sorry to see you go, please give us a call if you would like to set our services up again.  

  Bio Green stated that a phone call with credit card information was a "signature" It would lead one to think a phone call for a signature credit card information would have been warranted because ******** ***** was acquiring Bio Green. Especially since a phone call is a signature and we did not agree to the new rate.  Every time we called and said our bill was higher we were told it should be the same because the Bio Green rate was grandfathered in, every single time we called. We called many times. This is clearly a boldfaced lie. I am unsure who even was treating our yard because the bill came from Bio Green but the lawn sign said ******** *****.
  
  Regards,
  
  *****************************

  Business Response

  Date: 09/21/2022

  ---------- Forwarded message ---------
  From: Steve S******* <*********@bgoutdoorsvc.com>
  Date: Wed, Sep 14, 2022 at 3:19 PM
  Subject: Re: Complaint ID-******** ****** ********
  To: Dispute Resolution Team <[email protected]>
  
  We received the below response from you R/E *** *********, attached below
  
  Her issue with receiving an unauthorized service is with ** *****, not Bio Green. We sold the business January 3 2022. She was no charged the service by ** ***** per **** *********s email below  

   

  See attachments that were sent to all clients by Bio Green and then one from the new company ** *****.
  

   

  Bio Green has an outstanding bill from ******** for $131.00 for services rendered, explained in detail by ** **** ******** of ** ***** dated 6/6/22 attached also. See the options she was given..OPTION #1 Cancel the service and I will  n/c you the 5th service completed by ** ***** and notify Bio Green (now ** ******* ********) to invoice you for the $131.00 due for the 4 services completed (to cover cost of the fall core and overseeding) 
  

   

  She is refusing to pay. Was sent to collection agency with all supporting documentation
  
  V/R
  Steve